SuperOffice Modules

We're not talking about just a calendar sync program or a bunch of "apps" that you have to struggle with on your phone to get the information you need.   SuperOffice Pocket CRM gives you full control of your business even when you are out of the office.

Take your office "virtual" in the palm of your hand.  Book meetings, update forecasts, close opportunities and manage your sales force from your mobile device.

It accesses real time online data and integrates it into useable screens.  You get ALL of your SuperOffice CRM information to your preferred mobile device -- not just a subset of it or just personal information.

• Get up-to-the-minute access to the entire SuperOffice CRM corporate database when and where you need it
• Improve data quality and save valuable time by making changes and updates to your customer data in the field and not when you get back to the office 
• Share information seamlessly across all channels, mobile or otherwise, wherever you are
• Manage your sales teams, sales opportunities, pipeline, and forecasts from the field
• Improve customer loyalty and satisfaction by accessing customer information and taking care of business while the customer is there watching

Supports a Large Number of Mobile Phones

Developed in Java, SuperOffice Pocket CRM supports a large number of mobile phones such as RIM/BlackBerry, Nokia, HTC, Samsung, Sony Ericsson and more. Pocket CRM runs on the most important operating systems like BlackBerry, Symbian, Android, and Windows Mobile. It automatically adapts to screen size, keyboards, touch screens and navigation keys.

Get started today

SuperOffice Pocket CRM is already in use by a large number of enthusiastic mobile users. Get started today and enjoy the benefits of having access to your SuperOffice CRM information anytime and anywhere. Go here if you would like more information.

The SAINT (sales intelligence)  module extends the operational functions of SuperOffice CRM with analytic abilities to transform your CRM data into high quality business intelligence.

SuperOffice SAINT Core capabilities:

• Real time status visualizer: Online monitoring of customers (or potential customers) and projects using powerful visual feedback.
• User defined Status indicators: Gives you the possibility to build flexible and operational indicators per customer and projects.  Such indicators can be to track important criteria within your customer profile or activities towards customers, but equally well they can be used to identify what has not taken place in a specified time period. An example could be to define special indicators for customers not contacted or  projects that have not had a follow up activity within the last 3 months.
• Action Generator: Get powerful search criteria that can be used to build relevant selections in SuperOffice.  Once you have generated a selection of customers you are ready for action:  call, mail and meet with them.

• Multidimensional analysis 
• Dynamic  reports
• Evaluation of sales potential
• Active sales management
• Optimized for the data, structures, and values of SuperOffice CRM
  

SuperOffice Audience is an internet collaboration tool – a ready, out-of –the box customer portal tied to your customer database.

Key Advantages

• Sales:  Share and share alike
  Work closer with your key customers and partners, creating an online forum where sharing of documents (letters, quotations, emails, etc) activities and general information improves interaction. 
   
• Marketing:  Increase marketing effectiveness
  Send the right message at the right time based on customer behaviors.
   
• Everyone:  Improve communication throughout the whole organization
  Share project documents (letters, documentation, minutes of meetings, file downloads, emails, etc) and other types of project activities to facilitate cross functional team work and collaboration.

Audience can be used for individual departments and the company as a whole.

Audience comes as an open-source product and can easily be integrated in existing intranet and extranet tools your company already use.

The SuperOffice eJournal Customer Centre is your customer center on the Internet, and includes tools for developing an Internet-based customer center where existing and potential customers can find relevant information and services which they expect to have available. 

In the Customer Centre, we have incorporated interaction between the web and an advanced FAQ which provides your company's automated frontline.

Key Advantages

• Provide efficient customer support with a self-service element
• Reduce the number of cost-incurring communications
• Dramatically improve customer service by giving customers instant answers to their questions

Access to the right information at the right time is critical for performing tasks effectively. SuperOffice eJournal is easy to integrate with your existing systems, such as your customer database, Active Directory, or other databases like your equipment database. The result is effective reuse of data and optimum information sharing.

Key Advantages

• SuperOffice eJournal takes care of getting defined data from external sources and organizes all necessary information for case handlers, so that cases are processed as quickly as possible.
• Integration ensures each communicant is identified automatically and allows requests from key customers to be prioritised and SLAs (service level agreements) to be maintained.
• The system can also write to external data sources, so that data can be updated from SuperOffice eJournal
• Along with supporting the ODBC protocol, the LDAP protocol and the MAPI protocol, the DatabaseIntegrator provides access to the systems programmable interface (API), based on SOAP (Microsoft .Net)
• Create individual solutions which use the functionality and methods in SuperOffice eJournal via SOAP, and, where required, integrate the solution with other solutions using SOAP.
• The API is well documented and makes it easy for customers to create their own solutions.

The standard administration layer for SuperOffice eJournal follows easy-to use principles and allows your dedicated SuperUser to configure, add tables, fields, templates, scripts and so on without special IT expertise.

Individual users get point and click customization tools to set their own preferences, while developers and partners have more extensive and powerful tools to enhance and integrate the SuperOffice eJournal solutions.

Users can define their own search criteria and create their own favorite reports for later use.

This module gives you the full flexibility in design, contents and layout of your reports.  Users get the reports they want and management get the answers they need. 

After the first template is created with Reporter Studio, this can be saved in SuperOffice CRM and be run as a standard report.

This server module from Infobridge B.V. ensures all appointments and SuperOffice contacts related to appointments are instantly synchronised between your SuperOffice and Exchange with no user interaction.

Ideal when not all employees uses SuperOffice and to have access to your appointment and contact information on your Smartphone or PDA (ActiveSync).

Key Advantages

• Two way synchronisation of your SuperOffice diary and tasks with Outlook
• Synchronises your SuperOffice contacts (related to appointments or tasks) and your personal SuperOffice Selection with Outlook contacts
• All features from Outlook calendar are supported, like all-day events and recurring appointments
• Fully event driven
• Keeps every PDA or (Smart)phone that supports Outlook sync capabilities up to date.  (ActiveSync services of Microsoft Exchange required).

 The Certified module is delivered by our partner InfoBridge BV and is available in three editions:

• Exchange Synchronizer V2 Standard for up to 49 users
• Exchange Synchronizer V2 Enterprise for unlimited number of users
• Outlook Synchronizer for individual Outlook clients, not server dependent

SuperOffice CRM Remote Travel
Ideal for companies who have a lot of sales people on the road and who need to be away from the office for long periods of time.

Key Advantages

• Log calls, emails and appointments and assign tasks from the field.
•  View and edit account, contact, opportunity and other fields at any time.
• Information is available on your notebook with or without internet coverage using our Windows Travel modules.
• When you are back in the office, all the data is updated with the main server.
• While on extended travel, update the database from any location with a telephone connection.

SuperOffice CRM Satellite
For any installation that is geographically remote from the head office and that has multiple users in a LAN that require off-line flexibility, SuperOffice CRM Satellite is the correct solution

Typically, a  Satellite installation will be a branch office.  Each branch office has its own database on the local network, because this gives a fast response time and lower communication costs. 

Similar to Remote Travel, each Satellite exchanges information with the head office, so that they are all kept up to date.  The update frequency is defined upon need, and typically is  once a day.

Each Satellite database has its own set of users, and its own set of data, set through Area Management (It is possible to include all information in all Satellites.)

SuperOffice Area Management
Use Area Management to give travel users and satellites the information that they need, but not more.  Great for limiting the size of the local databases.

Some organizations do not want all the SuperOffice CRM information to be visible to every user.  Some organizations have large databases that are not practical to copy to a laptop computer.  Area Management is a function used to limit the information that is copied into Travel or Satellite databases.

Area management works as a filter, so that each Travel user or satellites (or group of users) is given the information they need, but not more.  This limits the size of the local databases as well as the update traffic.  It also limits the potential for information loss if the local database is stolen or lost.

Online learning was developed to help you get as many people in your company up and running as quickly as possible.  This web based course works well for businesses that have many employees and where it is difficult to get them all to attend a course in a classroom.

It is also ideal to ensure new employees quickly get up to speed. The exercises can be done both individually and in groups. It is also ideal as an advanced reference guide available at any time to complement on-site training. 

With SuperOffice Online Learning, you can hold down the costs of training and get everyone up to speed quickly.