New Study: We Analyzed 1,000 Companies to See How They use Live Chat

Read more
SuperOffice has greatly improved our efficiency as a business
Rob Kilner Managing Director

The Challenge

4D Contract Flooring is an English timber flooring company situated in London. They mainly cater to large contractors and shop-fitters in schools, universities, pubs, and restaurants.

The main challenges for 4D Contract Flooring were collating information and managing sales from a diary point of view. They were also looking for a CRM system for their telemarketing campaigns.

The fact that it is cloud-based and can be accessed from anywhere was ideal for our company
Rob Kilner
Icon picturing a magnifying glass

The Solution

- SuperOffice CRM Online was the obvious and clear choice for me. I had previously had very positive experiences of using SuperOffice when I was employed by another company, and they used it to great success, says Rob Kilner, managing director of 4D Contract Flooring. 

- The fact that it is cloud-based and can be accessed from anywhere was ideal for the company.

The Results

Kilner states that the key benefits for them is that all customer communication can be recorded, and tasks can be completed remotely. This helps when his employees spend time away from the office.

Another factor is that the system makes for great collaboration with other companies. While trying to expand, the company  outsource their telemarketing to another company, Rapid Sales Solutions, whom also use SuperOffice.

- Daily use of SuperOffice has helped our organisation to be more efficient in setting up and sending out quotes, managing projects from inception to completion. It is also a great system for tracking all of our telesales activities. There are all areas we struggled to keep control of prior to using SuperOffice. I could clearly see an improvement in these areas after getting started, and was able to have a much clearer overview of prospect information and on-going sales processes, Kilner says.

  • Being able to record all customer communication
  • Web-based access on the go
  • Save time with easy-to-use prefilled, preformatted templates for documents
  • Better overview of sales process
  • Better project management

11,000 customers and counting