Atelier Michel Koene is specialized in providing custom facilities for the mentally disabled, psycho geriatric care, medical childcare and (child-) hospitals.
We also offer our products to private customers and we guarantee affordable custom facilities and service. Atelier Michel Koene produces and provides products and services in the range of custom furniture, movement games and outdoor materials. In recent years Atelier Michel Koene has experienced a substantial growth. Before it was a natural process for employees to be informed about all the communication that was going on between customers and employees, but now, due to the growth and professional development, it has become impossible to keep track of all of the communication. Different employees were working on the same customer, there was no overview of who handled what customer and there was no system of keeping track the communication. The result was that employees were often ‘surprised’ by the fact that a co-worker was also working on the same project without the other one knowing about it. A lot of work was done twice and led to miscommunication in the organization.