In recent years SuperOffice Benelux B.V. has recorded increasing demand for SuperOffice CRM in Belgium. Thorough investigation into possible partners promptly led to the firm Dolmen. Toon Bijnen, Sales Manager for SuperOffice Benelux, declares: “It fits in with the SuperOffice strategy to tackle sales and marketing activities in Belgium through integrated total solutions in conjunction with a nationally operating partner with IT experience. Dolmen is the ideal partner for SuperOffice because of its leading position in the Belgian market and its considerable experience in information services. Both organisations have enjoyed success for many years in their fields and the combination of SuperOffice CRM and Dolmen’s expertise guarantees the success of the collaboration.”
Specific industries
From now on, existing Belgian clients put their request for support and optimisation of the CRM application to Dolmen. New clients will immediately find Dolmen to be the perfect partner. In addition to corporate enterprises, Dolmen also focuses on the Small/Medium Business sector. With SuperOffice, Dolmen will approach specific industries in which SuperOffice already has a number of years of experience. Services, Finance & Insurance, Industry, Automotive and Construction will be the focus.
“Dolmen Computer Applications intends being the ‘One-Stop-Shop’ ICT partner within the Small/Medium Business sector in Belgium. This means that Dolmen is continuously on the lookout for ‘best of breed solutions’ to realise these targets. The focus includes CRM problems within an organisation. Through working with SuperOffice, we bring in a package, as well as an organisation that has in previous years lost out as a result of these problems. Given the large number of clients – worldwide, but also around fifty in Belgium – we are also convinced that we can provide an extremely user-friendly and proven solution”, says Gino Boone, Manager of Business Solutions.
Scarlet Case
After various takeovers in preceding years, Scarlet was confronted with a client history which had been stored without structure in mail folders or directories on the file server. For an actively growing telecom provider, this was hardly an ideal situation for building relationships with clients and prospects.
“The selection for a centralised associate management system was also made quickly. For Scarlet, the most important condition was the ease with which the application could be applied to the work processes and the simple management. Ultimately SuperOffice became the most important tool for registering client and prospect information clearly and optimally,” explains Mr van Riet, Scarlet Senior Manager.
About Dolmen
Dolmen is a computer services company which has been active in the Belgian market for more than 20 years. Approximately 850 employees together achieve a turnover of 145 million euro. A leading computer company, it has become the established hard and software partner for many organisations in diverse sectors. Having started out as a Colruyt daughter company, during its existence Dolmen has built up a maturity and stability that translates into a clear mission and a set of corporate values, which each employee follows. Our mission, values and history determine Dolmen’s identifiable business culture.