SuperOffice Products

Key Advantages

• Get a 360 degree view of your customer in one window enabling you to quickly build your customer relationships
• Customizable to personal work processes
• Manage and automate sales, marketing and service/ support processes
• Award winning usability and ease of use
• Real time reports to manage your business better
• Available in 15 languages
• Quick time to value
• High scalability
• Flexible integration/ customization options
• Adaptable to business processes without programming

Customers can choose the Windows version, Web version or both.  It is dependent on your needs.

This solution is ideal for companies who have several offices and local IT resources are limited. 

No installation of software on the local PC is needed to run the SuperOffice 6.web application.  You are able to work with contacts, projects, diary, activities and documents – no matter where you are, as long as you have access to a computer with Internet access.

Customers can choose the Windows version, Web version or both.  It is dependent on your needs.

Key Advantages

• Get a 360 degree view of your customer in one window enabling you to quickly build your customer relationships
• Customizable to personal work processes. 
• Manage and automate sales, marketing and service/ support processes.
• Award winning usability and ease of use
• Real time reports to manage your business better.
• Available in 15 languages
• Quick time to value
• High scalability
• Flexible integration/ customization options
• Adaptable to business processes without programming
  

It is important that all inquiries are handled and that none are left unanswered in private mail boxes. 

Customers want to be able to follow their cases through ‘the system’ and they want information on status and when the answer/ solution can be expected to be accessible.

By letting your sales departments have access to information on their customers service enquiries and vice versa, you empower your entire organization to act.

Key Advantages

• Handle large amounts of customer incidents without increasing your staff regardless of how request comes in
• Get full control over all customer incidents and requests through automatic tracking features
• Easy and efficient system lets customer service professionals get up and running fast.
  

IT has become critical for most companies, and handling internal IT issues is a necessary function to operate optimally. Typical usages include helpdesk, incident-, problem-, change- and release management, bug tracking, configuration management, user support, knowledgebase and intranet.

The system’s flexibility allows fast adjustment to change, such as new routines, changes to existing work patterns, distribution of tasks, Quality Assurance and reporting.

SuperOffice eJournal for IT Help Desk helps IT manage, sort and deal with service requests using the most efficient methodology, resulting in lower overhead and higher end user satisfaction.

Key Advantages

• Eliminate redundant incidents, encourage user self-service to reduce volume of service desk cases.
• Reduce resolution times and service outages, avoid missing service level agreements (SLAs).
• Merge geographically or organizationally separate help desks into a single point of control.
• Identify business services affected by incidents and problems to prioritize resources accordingly.
• Transition from a ‘fire-fighting’ mode to a proactive, service - oriented mode.

SuperOffice eJournal for eMarketing is one of the market’s most advanced and user friendly tools for professional wide scale dispatch of e-mail and SMS messages.

Key Advantages

• Cost effective, wide scale marketing tool
• Easily send newsletters campaigns and operational messages to a large number of customers
• Personalize and tailor content bassed on the subscirber's interest profile
• Send both email and SMS to subscribers or selections of customers that have accepted to receive information
• Track customer behavior and measure how many messages were read, what links were created and by whom
• Measure your marketing efforts immediately.  Quickly see who and how many have received and opened emails, click rates for links, and who have purchased

SuperOffice Caesar CRM is a CRM solution suited for large multisite enterprises. Caesar CRM is scalable and flexible and the role-based interfaces give each user only the information he or she needs, regardless of language and time zone.

With Caesar CRM you create a global workplace for everyone in the company involved in close customer contact. There are infinite possibilities for customization, and central administration means low cost of ownership.

Your web browser gives you access to Caesar CRM so you can have professional and businesslike support for sales and customer service wherever you work.

 With Caesar CRM, you get:

• A possibility to simultaneously work in multiple languages, in one common database
• High scalability (10,000+ users)
• A software certified for Windows Server 2008
• A 64-bit server platform
• A thin client which is browser and device independent
• A fully flexible and customizable user interface
• A solution where you can divide the database in virtual databases to give each user access to his data only
• Tight integration with Microsoft Outlook