2020 has been a great year for customer experience and investment in CX continues to climb - making it a top priority for businesses in 2021! Want to know more about CX? Then check out this list of customer experience statistics.
In this article, we share how customer service and marketing can work together to improve lead generation, email marketing and on-boarding processes.
Customer Success is all about understanding each customer in order to help them achieve their desired goals, which is why forward thinking business leaders now consider customer success as business critical.
Live chat is fast becoming a "must have" tool for companies of all shapes and sizes. If you're still not sure if live chat is right for you, then check out these 25 live chat statistics to see how chat can help you grow your business.
The Customer Service Benchmark Report identifies how 1,000 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.
Omni-channel customer service integrates text, social, email and instant messaging to provide a unified brand experience, yet many companies fail to deliver on this strategy. Read these 7 best practice tips if you want to provide a successful omni-channel experience.
Companies that provide customer self-service can save as much as $3 million per year, but many portals are difficult to use. In this article, we explain how you can improve your self-service portal and deliver a greater customer experience.
According to our Customer Service Benchmark Report where we analyzed 1,000 companies, the average first response time is 12 hours and 10 minutes. In this article, we share 5 ways to help you reduce customer service response times.
Happy Halloween! In this article, we share some gruesome tales that are bound to send a shiver up your spine with 13 customer service horror stories from hell!