9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

Live chat software is the Internet’s best kept secret. In this data driven article, we share 9 live chat software benefits to help you increase revenue, loyalty and customer experience.

New Research: 21% of Companies Fail to Respond to Live Chat Requests

New Research: 21% of Companies Fail to Respond to Live Chat Requests

In this new study, we analyzed 1,000 websites to see how they use live chat support to better serve their customers. The full report includes key findings and best practice tips to help you deliver a high quality chat experience.

6 Customer Service Reports That Every Manager Needs

6 Customer Service Reports That Every Manager Needs

Tired of manually counting customer requests using post-it notes and spreadsheets? In this blog post, we share 6 essential customer service reports you can use to deliver better support

8 Key Benefits of Using Customer Service Software

8 Key Benefits of Using Customer Service Software

Customer service software will transform the way you communicate with your customers. Not only that, it will automate internal processes, which means less manual work and more time to focus on your customers.

17 Customer Service Conferences You Need to Attend in 2018

17 Customer Service Conferences You Need to Attend in 2018

Are you searching for the best customer service conferences to attend in 2018? Check out this hand-picked list of 17 must-attend customer service conferences.

Omni-Channel Customer Service Best Practices

Omni-Channel Customer Service Best Practices

Omni-channel customer service integrates text, social, email and instant messaging to provide a unified brand experience, yet many companies fail to deliver on this strategy. Read these 7 best practice tips if you want to provide a successful omni-channel experience.

8 Tips for Creating FAQs That Turn Prospects into Customers

8 Tips for Creating FAQs That Turn Prospects into Customers

Most people think that FAQs have to do with customer support, but a well-written FAQ can help turn a potential buyer into a customer. In this blog post, we share 8 tips to help you generate new customers through FAQs.

The Value of Customer Self-service in the Digital Age

The Value of Customer Self-service in the Digital Age

Companies that provide customer self-service can save as much as $3 million per year, but many portals are difficult to use. In this article, we explain how you can improve your self-service portal and deliver a greater customer experience.