25 Reasons Live Chat Can Help you Grow Your Business

25 Reasons Live Chat Can Help you Grow Your Business

Live chat is fast becoming a “must have” tool for companies of all shapes and sizes. If you’re still not sure if live chat is right for you, then check out these 25 live chat statistics to see how chat can help you grow your business.

Why Tech Support is Crucial to the Overall User Experience

Why Tech Support is Crucial to the Overall User Experience

A poor tech support experience leads to higher customer frustration and churn. In this article, we share several tips for how you can improve on the quality of tech support you deliver to your customers.

5 Ways to use Live Chat for a Better Customer Experience

5 Ways to use Live Chat for a Better Customer Experience

Live chat is one of the most dynamic ways to communicate with your customers. In this article, we share several best practice tips for how you can use live chat on your website to improve the customer experience you deliver.

9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

Live chat software is the Internet’s best kept secret. In this data driven article, we share 9 live chat software benefits to help you increase revenue, loyalty and customer experience.

New Research: 21% of Companies Fail to Respond to Live Chat Requests

New Research: 21% of Companies Fail to Respond to Live Chat Requests

In this new study, we analyzed 1,000 websites to see how they use live chat support to better serve their customers. The full report includes key findings and best practice tips to help you deliver a high quality chat experience.

6 Customer Service Reports That Every Manager Needs

6 Customer Service Reports That Every Manager Needs

Tired of manually counting customer requests using post-it notes and spreadsheets? In this blog post, we share 6 essential customer service reports you can use to deliver better support

8 Key Benefits of Using Customer Service Software

8 Key Benefits of Using Customer Service Software

Customer service software will transform the way you communicate with your customers. Not only that, it will automate internal processes, which means less manual work and more time to focus on your customers.

17 Customer Service Conferences You Need to Attend in 2018

17 Customer Service Conferences You Need to Attend in 2018

Are you searching for the best customer service conferences to attend in 2018? Check out this hand-picked list of 17 must-attend customer service conferences.