Companies that provide customer self-service can save as much as $3 million per year, but many portals are difficult to use. In this article, we explain how you can improve your self-service portal and deliver a greater customer experience.
According to our Customer Service Benchmark Report where we analyzed 1,000 companies, the average first response time is 12 hours and 10 minutes. In this article, we share 5 ways to help you reduce customer service response times.
Happy Halloween! In this article, we share some gruesome tales that are bound to send a shiver up your spine with 13 customer service horror stories from hell!
A poor tech support experience leads to higher customer frustration and churn. In this article, we share several tips for how you can improve on the quality of tech support you deliver to your customers.
Tired of manually counting customer requests using post-it notes and spreadsheets? In this blog post, we share 6 essential customer service reports you can use to deliver better support
A high volume of customer support emails can be overwhelming. In this blog post, we share five ways to use customer service software to help you handle your customer service queues.
Live chat software is the Internet's best kept secret. In this data driven article, we share 9 live chat software benefits to help you increase revenue, loyalty and customer experience.
Companies that invest in social listening and respond to their customers on social media decrease operational costs, increase revenue and improve profits. In this article, we share ways to help you get started with social listening
Based on our recently published customer service benchmark report, which is a study of more than 1,000 companies, we have identified 7 unique ways for you to provide best in class customer service.