What is a customer appreciation strategy and do you need one? Find out in this detailed article by Toma Kulbyte.
Customer churn is a big problem for many companies. In this blog post, Zarema Plaksij shares how you can reduce customer churn with 12 easy steps to keep more customers and increase profits.
Live chat is one of the most dynamic ways to communicate with your customers. In this article, we share several best practice tips for how you can use live chat on your website to improve the customer experience you deliver.
In this new study, we analyzed 1,000 websites to see how they use live chat support to better serve their customers. The full report includes key findings and best practice tips to help you deliver a high quality chat experience.
Customer service software will transform the way you communicate with your customers. Not only that, it will automate internal processes, which means less manual work and more time to focus on your customers.
Are you searching for the best customer service conferences to attend in 2018? Check out this hand-picked list of 17 must-attend customer service conferences.
Most people think that FAQs have to do with customer support, but a well-written FAQ can help turn a potential buyer into a customer. In this blog post, we share 8 tips to help you generate new customers through FAQs.
Happy customers spend 140% more and stay with your business for at least 6 years! In this post, we show you how to create a profitable customer service strategy to keep customers happy.
Authentic customer service is difficult to fake. In this blog post, Jennifer Lund shows you five essential skills needed to help you show your customers how much you really care.
Are you looking for ways to improve customer service? This article by Zarema Plaksij provides 10 Customer Support Tricks to turn you into a customer service pro!