Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 5 free follow up email templates to use in your business.
According to our Customer Service Benchmark Report where we analyzed 1,000 companies, the average first response time is 12 hours and 10 minutes. In this article, we share 5 ways to help you reduce customer service response times.
The Customer Service Benchmark Report identifies how 1,000 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.
Live chat is fast becoming a “must have” tool for companies of all shapes and sizes. If you’re still not sure if live chat is right for you, then check out these 21 live chat statistics to see how chat can help you grow your business.
The new General Data Protection Regulation has now come into effect. In this article, we share how GDPR and CRM can work together to help your business become compliant under GDPR and avoid those hefty fines.
In this article, we explain how digital transformation enables organizations to understand the modern-day buyer, engage with them and deliver on their expectations of a multi-channel customer experience.
Companies that act on Voice of Customer (VOC) data increase annual revenue by 10x. In this article, we explain what VOC is and how you can collect and use VOC data to grow your business.
Long gone are the days when salespeople were in charge. Today, it’s all about the buyer and what they want. In this article, you will learn how B2B sales has changed and what you can do to overcome the modern day B2B sales challenges.