More than 70% of customers feel frustrated when their experience is impersonal, but what can you do to improve it? Here are 9 personalization strategies to help you create a more personalized customer experience.
Traditional customer service skills like a positive attitude and good communication are necessary, but to deal with today's customers, support reps need to evolve. Here’s 12 new skills to look for in 2021.
According to our own research, we found that 70% of SaaS companies are not measuring these 3 customer success metrics. Find out what they are, why they're important and how you can track them.
Creating a relationship with new and existing customers is the recipe for successful growth. Here, we share how you can build better business relationships with your customers.
36% of companies believe there's no difference between Customer Success and Customer Support. In this article, we share 4 key areas to show you how different they really are.
Research shows that a 12-point increase in NPS leads to a doubling of a company’s growth rate. In this article, we share 5 ways to make NPS work for your business, based on our experience with NPS in SuperOffice.
Relationship marketing is a long-term strategy with a focus on building close relationships with your customers. In this article, we share the benefits, practical examples and include original research.
Use these seven tips to help your business deliver a great Customer Experience Strategy for your business.
Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 6 free follow up email templates to use in your business.
In this article, we share how we moved upmarket, redefined our target customer and increased average deal size by 47%. We also share 3 key lessons we learned to help you on your journey to move upmarket.