Customer Service
TOP POSTS
What is CRM? The Definitive Guide to CRM Success (Strategy, Process, Trends)
What is Customer Relationship Management (CRM) and why is it important? Get up to speed with this in-depth, data-driven article to learn how CRM can positively benefit your business.
CRM
3 Ways Customer Service Teams Can Handle a Crisis
Customer service teams are under a lot of pressure right now. Please share this article with them - it’s based on my own experience in handling a crisis.
Customer Service
Customer Profiles:How to Target your Ideal Customer (With Examples)
Generating good quality, sales-ready leads starts with customer profiling. In this step-by-step guide, we show you how to create customer profiles, share best practice tips and include 3 examples that will inspire you to create your own profiles today.
CRM
7 Ways to Manage a Remote Customer Service Team
Many businesses have been forced to work remotely. Given our experience in remote work, we're sharing 7 ways you can successfully manage your remote customer service team.
Customer Service
Sales Process: A Roadmap to Better Sales Performance
Companies that implement a structured sales process increase revenue, performance and forecasting accuracy. In this article, we share 10 reasons why you need a sales process.
Sales
How to Write a Winning Sales Pitch in Less than 10 Minutes
Looking to write an effective sales pitch but short on time? This post explains how you can write an effective sales pitch in just 10 minutes!
Sales
20 of the Best B2B Email Marketing Examples (Based on 1,000 Email Campaigns)
Email is the undisputed king of B2B marketing. That's why we’ve created a quick guide that includes 20 B2B email marketing examples. Use these examples to increase engagement and turn subscribers into customers.
Marketing
How Digital Transformation is Driving Customer Experience
In this article, we explain how digital transformation enables organizations to understand the modern-day buyer, engage with them and deliver on their expectations of a multi-channel customer experience.
CRM
Customer Service