Business growth is a top priority this year, but the more customers you acquire, the more challenges you face with customer service. In this article, we share 9 ways to successfully scale customer support.
Social selling is an effective strategy for finding new prospects, generating new leads and earning more referrals. In this post, we break down 38 social selling statistics into actionable steps to help you sell more.
What is Customer Relationship Management (CRM) and why is it important? Get up to speed with this in-depth, data-driven article to learn how CRM can positively benefit your business.
Customer service teams are under a lot of pressure right now. Please share this article with them - it’s based on my own experience in handling a crisis.
Generating good quality, sales-ready leads starts with customer profiling. In this step-by-step guide, we show you how to create customer profiles, share best practice tips and include 3 examples that will inspire you to create your own profiles today.
Many businesses have been forced to work remotely. Given our experience in remote work, we're sharing 7 ways you can successfully manage your remote customer service team.
Companies that implement a structured sales process increase revenue, performance and forecasting accuracy. In this article, we share 12 reasons why you need a sales process.
Looking to write an effective sales pitch but short on time? This post explains how you can write an effective sales pitch in just 10 minutes!