In this article, we explain how digital transformation enables organizations to understand the modern-day buyer, engage with them and deliver on their expectations of a multi-channel customer experience.
2019 has been a great year for customer experience and investment in CX continues to climb - making it the most exciting business opportunity of 2020! Want to know more about CX? Then check out this list of customer experience statistics.
In this article, we share how customer service and marketing can work together to improve lead generation, email marketing and on-boarding processes.
On May 25, 2018, a new European privacy regulation called GDPR came into effect. In this article, we explain what is GDPR, how it will impact your business and include practical tips on how you can get GDPR compliant.
Customer Success is all about understanding each customer in order to help them achieve their desired goals, which is why forward thinking business leaders now consider customer success as business critical.
Live chat is fast becoming a "must have" tool for companies of all shapes and sizes. If you're still not sure if live chat is right for you, then check out these 25 live chat statistics to see how chat can help you grow your business.
Long gone are the days when salespeople were in charge. Today, it's all about the buyer and what they want. In this article, you will learn how B2B sales has changed and what you can do to overcome the modern day B2B sales challenges.
The Customer Service Benchmark Report identifies how 1,000 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.