Easily manage all incoming requests from stores, dealerships and franchises

Optimize your day to day communications with retail stores, franchises or dealers. Keep track and answer all inquiries as soon as they come in and solve your dealers’ problems no matter whether they come by phone, email, web forms or social media.

Ticket Management

Streamline communication with dealers

SuperOffice streamlines the way your company handles all store inquiries. Each inquiry is automatically assigned a unique reference number and all related communication is tracked with it. A quick search on a tracking number, store location, ticket owner, status, period, or dealership, will get you the information you are looking for.

Shared database

One system for all customer data

All retail store inquiries, no matter how they’re sent, are captured and organized centrally in your CRM database. Everyone in the company has immediate access to the information and will be able to check into the status of a dealer, store or customer prior to any contact. You can easily connect any web forms or portals you have to SuperOffice CRM.

Automatic routing and escalation

Respond quickly to stores

Automatically assign new requests to the right category and key personnel within your franchise by setting up multiple mail accounts or keyword filters. If a request has been unanswered for a set amount of time, the system will automatically escalate it.

Dashboards & reporting

Improve satisfaction rates

Get insight into how you can improve what you’re delivering to your stores. Our out-of-the-box dashboards will help you understand what they struggle with and what you need to do to make your services even better.

Retail businesses benefitting from SuperOffice CRM

85 stores, 100% transparency

Handling requests from franchises via phone, email and intranet. Seamlessly.

Managing 160,000 tickets per year

Managing complaints and service from end-users via dealers.

90% of tickets solved in 1 day

Managing the day-to-day communication with 178 franchises.

Additional features CRM features for retail industry

We are always happy to help you answer any questions you may have. Just call us on +47 23 35 40 00.

  • Privacy

    As the GDPR came into force, your customers’ privacy has never been more important. SuperOffice CRM has GDPR-specific features built-in, so your retail stores can easily manage their customer data without the fears of being fined.
  • Self service

    Today’s consumers want to help themselves. Build up a library of FAQs to help your stores, dealers, wholesalers and franchises provide a better experience to their customers via a digital knowledge base.
  • Support portal

    With the Customer Centre, your customers can log in, view their request history, ask questions and search the knowledge base 24/7. The Customer Centre is a standalone portal that can be integrated into your existing retail website.
  • Marketing

    Use email to keep your stores up to date with the latest company information or use SuperOffice CRM to send newsletters directly to your customers. All newsletters come with pre-set templates (or you can upload your own) and can be personalized.
  • Shortcuts

    Use shortcuts (aka macro’s) to automate processes, such as responding to a customer or reassigning a request to a specific store with just a single click on a button. Another benefit is that they allow agents to create custom workflows through triggers and events.
  • Chat

    With SuperOffice Chat, you can communicate with several dealers at once and answer their questions immediately. Best of all is that your end-customers receive faster replies, which keeps them happy. It’s a win-win!