Easily manage all incoming requests from stores, dealerships and franchisees

Optimize the day to day communications with stores, franchisees or dealers. Keep track and answer all inquiries as soon as they come in and solve your dealers’ problems no matter whether they come by phone, email, web forms or social media.

Ticket Management

Speedy communication wins the day

SuperOffice streamlines the way your company handles all store inquiries. Each inquiry is automatically assigned a unique reference number and all related communication is tracked with it. A quick search on tracking number, store, ticket owner, status, period, or category, will get you the information you are looking for.

Shared database

One beautiful place for all your communication

All store inquiries, no matter how they’re sent, are captured and organized centrally in your CRM database. Everyone in the company has immediate access to the information and will be able to check into the status of a customer prior to any contact. Easily connect any web forms or portals you have to the solution.

Automatic routing and escalation

The fastest path to the right answer

Automatically assign inbound requests to the right category and key personnel by setting up multiple mail accounts or keyword filters. If a request has been unanswered for a set amount of time, the system will automatically escalate it.

Dashboards & reporting

Did you put a smile on your customer’s face today?

Get insight into how you can improve what you’re delivering to your stores. Our out-of-the-box dashboards will help you understand what they struggle with and what you need to do to make your services even better.

Retail customers use SuperOffice Service

85 stores, 100% transparency

Handling requests from franchisees via phone, email and intranet

Managing 160.00 tickets per year

Managing complaints and service from end-users via dealers

90% of tickets solved in 1 day

Managing the day to day communication with 178 franchisees

Additional features SuperOffice CRM for Customer Service

We are always happy to help you answer any questions you may have. Just call us at +47 23 35 40 00.

  • Knowledge base

    Help customers to help themselves 24/7 by building up a library of FAQ’s (frequently asked questions).
  • Customer Centre

    With the Customer Centre, your customers can log-in, view their request history, ask questions and search the knowledge base 24/7. The Customer Centre is a standalone portal that can be integrated into your existing website.
  • Newsletters and weekly messages

    Send personalized mailings or weekly messages containing information about promotions, products or new routines.
  • Mobile service management

    This lets service agents access SuperOffice from mobile devices and view and respond to support requests.
  • Macros

    Use macros to automate processes, such as responding to a customer or reassigning a request to a given category with just one single click on a button. Macros lets agents create custom workflows and triggers and events.
  • Support for retail managers on the road

    The complete CRM solution of SuperOffice supports your retail managers in planning their store visits and registration of all relevant details.

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