The Weinrich group is a company run by its owner since 1925 and operating in the areas of office material, paper management, communication technology and technical support.
There are 5 sites in Fulda, Kassel, Erfurt, Gießen and Jena with 85 employees. About 45% of the company has to do with document management. In addition to everything that has to do with printing, scanning and copying. Attached to this there is a technical customer service which supports the customer on site and is responsible for e.g. maintenance and repairing. Another important area is the C article management. The C articles are things that have to do with typical office supplies and anything else that could be needed in an office. Everything from coffee and cookies to sanitary products can be found in the large assortment here. The 10% which are left have to do with office furniture. The customers are mainly re-selling companies in different sizes. But in the shops also private customers are served.
Until the middle of the 90s Weinrich didn’t have a centralized system where all sites and divisions were able to get the same customer information and where the sales department could be guided and an ideal customer service could be provided.