Youfone aims to have high quality Sim Only plans available at low prices. To ensure that their customers have reliable network coverage Youfone makes use of the premium KPN network for their Sim only plans.
Youfone’s customer base is rapidly expanding. Because of this success, the number of requests from customers has risen and the workload for customer support has increased exponentially. Handling all these requests efficiently, without changing their existing service processes, has proven to be an impossible task. Therefor Youfone started looking for an automated solution that would help them handle these requests in an efficient, low-cost manner while ensuring the high quality of their customer support.