Built to make every customer interaction count
Your service team shouldn't have to dig for context before every reply. SuperOffice puts the full customer picture right there - purchase history, open deals, past cases - so every response feels personal and every resolution comes faster.
Great service starts with knowing your customer
You've put in the effort to win customers — now, make servicing them a priority. Discover the art of lifelong customer satisfaction with SuperOffice Service.
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Never leave a customer hanging
Nobody wants to go unheard – especially paying customers. Stay on top of all requests in one place and auto-prioritize critical tickets based on SLAs.
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Scale your customer service organization
Maximize service with less effort. Let AI categorize tickets by sentiment. Save time with FAQs and auto-replies for standard requests.
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Service that drives retention and revenue
When service is connected to sales and marketing data, your team spots renewal risk early, surfaces upsell moments naturally, and hands off to sales at exactly the right time. That's what a connected platform makes possible.
“SuperOffice helps manage our contacts in a system everyone can access. With the Service module, this helps us to increase our service level to our customers.”
Thijs B, Customer Data Manager
Make them smile – in less time
Discover the features that drive our commitment to creating exceptional experiences
One queue for everything
No more lost inquiries. Enjoy a complete overview across channels in just one queue:
- Create tickets from emails, calls*, chat, and web forms
- Categorize tickets in queues according to topics
- Forward tickets to teammates to collaborate and add internal notes
*Integration required
Let automation handle the routine
Reclaim your team’s time: automation handles repetition, they deliver excellence:
- Set up escalation rules if a ticket is not answered in time to meet your SLAs
- Create if-this-then-that workflows that take care of repetitive tasks
- Auto-assign specific requests to specialists within your team
Real-time support, with full context
Chat that's connected to your CRM, so service reps see the full customer picture before they type their first reply:
- Leverage customer data for personalised interactions tailored to their needs
- Answer and manage all chat interactions directly from your ticket queue
- Provide instant assistance and solutions to foster trust with customers
Always know how your team is performing
Real-time, actionable insights from service dashboards tailored to your team:
- Choose from pre-defined dashboards or create your own with personalised selections
- Take control of your customer service team's key performance indicators (KPIs)
- Proactively identify product issues to stay ahead of the game
Let customers help themselves, when they want to
Equip your customers with instant answers on a secure customer portal
- Help your customers help themselves with articles and FAQs
- Offer customers an overview of their own ticket history and answers
- Enable customers to submit a new request directly from the customer portal
Stay focused on the customer, we’ll capture the rest
SuperNotes records, transcribes, and summarizes service conversations automatically - linking everything to the right company or activity in SuperOffice. Clear action points.
Cleaner records. Faster resolution.
More built in, right out of the box
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Service on the go
Full ticket access from your phone. Monitor critical cases, respond on the go, and stay on top of your queue - wherever you are.
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AI that works in the background
By the time a request reaches your team, AI has already translated it, assessed the sentiment, routed it to the right person, and generated a summary. Your teams start every case a step ahead.
Learn more
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Centralised requests
Handle any and all types of requests from one single platform, categorised by ticket queues — external and internal (IT, marketing, HR, investor) — directly within SuperOffice.
Add superpowers to your CRM
Browse hundreds of apps in our App Store. Plug-and-play to start enjoying even more functionality in a CRM solution that fits your service team's unique needs.
Plans that scale with your team's workload
Service capabilities are included across all plans. AI-assisted routing, ticket management, and self-service tools are built in and scale with your usage, not your headcount alone.
See what faster, smarter service looks like
Book a demo and we'll show you:
- How your team handles requests with full customer context — not just a ticket number
- Where AI takes over the routine so your service reps can focus on what matters
- How to get from setup to your first resolved ticket, faster than you'd expect