customer service frustrations

When Sorry Isn’t Good Enough (4 Customer Service Lessons)

What are customers’ most frustrated with when contacting customer service? A 2011 report by Accenture reported that 77% of customers find “having to contact customer service multiple times for the same reason” to be extremely frustrating. And what happens when a customer finally reaches a customer service rep? The rep say’s the two magic words […]

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sales habits

8 Habits of Highly Effective Sales People

You probably know at least a handful of sales people that have that certain “je ne sais quoi” about them. These people are successful in sales because they have a great personality, are natural born story tellers and seem to know all the secrets to increasing revenue. Any sales manager would give their teeth for […]

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Friendship the Key to Customer retention

Friendship is the Key to Lifelong Customer Retention

In a recent blog post “Six Tips to Creating Better Customer Loyalty”, we stated that it costs between 5 and 10 times more to attract a new customer, than it does to keep an existing one. The positive effect of retaining clients does not stop there. When looking at sales, the chance of selling to […]

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Super Seven September 2014

The Super Seven – Top Sales, Marketing and Customer Service Posts in September

What a great month September has been! We’ve been kept busy with the launch of our CRM software free trial but, we’ve also been busy reading some great content that was published on the web. There was so much great content published and we’ve rounded up some of our favorite blog posts in sales, marketing […]

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How to get the best out of a CRM software free trial experience

7 Ways to Get the Most Out of a CRM Software Free Trial

How often do you find yourself signing up to try a new software or service, only to use it once and then forget all about it? There’s a lot to consider when choosing a new CRM system. And with so many different options online it’s easy to become overwhelmed when you first try out a […]

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CRM Software is The Secret Ingredient to Increasing Revenue

The Secret Ingredient to Increasing Revenue

When most people think of CRM, they think of a place to store all of their customer information. And while it’s easy to get caught up in implementation, cost and customization, the key to CRM is in its data – And actionable data. This powerful data allows you to get more sales for your business. […]

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How people share customer service stories

The 4 Forgotten Customer Service Mistakes

We all make mistakes – And that’s just part of being human. But mistakes can be costly, and especially in today’s social media world where one small mistake can be shared with thousands of friends and followers. And what kinds of mistakes do you think are shared on social media? If you guessed customer service […]

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Top Sales, Marketing and Customer Service Posts August 2014

The Super Seven – Top Sales, Marketing and Customer Service Posts in August

I’m sure by now you’re back into the swing of things and getting ready for the busiest period of the year. But, before you do, take a few minutes to read the below and click through to read some great content that we’ve pulled from all over the web. We’ve rounded up some of our […]

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Secrets to Sales Success

3 Powerful Secrets to Sales Success

In today’s competitive world, only the strong companies survive. And in order to survive, you need to keep your sales force on top of their game. In the current economic climate, there’s a lot of attention on how companies can improve their business results; whether through increased efficiency, product development, acquisitions and more. Yet, there’s […]

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Why You Should Invest in Customer Service Software

Give your Employees the Tools They Crave (and Need)!

You would never hire a carpenter and let him work without his tools, right? It’s not just that it would be dangerous but, it would be really inefficient too! So why would you hire a customer service representative without using customer service software? Having good tools can dramatically increase anyone’s performance. And yet, I frequently […]

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