Omni-channel customer service integrates text, social, email and instant messaging to provide a unified brand experience, yet many companies fail to deliver on this strategy. Read these 7 best practice tips if you want to provide a successful omni-channel experience.
A new study finds that sales reps who use sales optimization software increase productivity and revenue. In this blog post, you can learn more about the new research and how to apply the key findings to your sales process.
Only 15% of all marketers localize their email marketing campaigns, yet for every $1 you invest in localization, the ROI is $25. Read this definitive guide to international email marketing to maximize your email revenue.
Most people think that FAQs have to do with customer support, but a well-written FAQ can help turn a potential buyer into a customer. In this blog post, we share 8 tips to help you generate new customers through FAQs.
Companies that provide customer self-service can save as much as $3 million per year, but many portals are difficult to use. In this article, we explain how you can improve your self-service portal and deliver a greater customer experience.
Ask any marketer which channel delivers the best ROI and every response will be the same – it’s email marketing. In this post, we will show you the five things you need to focus on to help you achieve extraordinary results from your email marketing strategy.