Why You Should Invest in Customer Service Software

Give your Employees the Tools They Crave (and Need)!

You would never hire a carpenter and let him work without his tools, right? It’s not just that it would be dangerous but, it would be really inefficient too! So why would you hire a customer service representative without using customer service software? Having good tools can dramatically increase anyone’s performance. And yet, I frequently […]

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customer service software for small businesses

Why Small Businesses Need a Customer Service Software Solution

In 2013, Software Advice conducted a study on the top four reasons why companies buy customer service software. This year, they’re back again with new research on how small businesses currently manage customer service requests today. For most small businesses, when time and money are short, it’s more tempting to focus 100% on growing the […]

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Sales, Marketing and Customer Service July 2014

The Super Seven – Top Sales, Marketing and Customer Service Posts in July

Welcome back! We hope you had a fantastic summer and that you have been able to enjoy the great weather Europe has had to offer. But, before you dive back into your overflowing mailbox, take a minute to read through some great content we’ve collected for you. We’ve rounded up some of our favorite blog […]

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Super Seven Round Round Up 2014

The Super Seven – Top Sales, Marketing and Customer Service Posts in June

As the month comes to an end and we start to get ready for our summer vacations, take a minute to read through some great content we’ve collected for you. We’ve rounded up some of our favorite blog posts in sales, marketing and customer service that were published in June. This months’ Super Seven Round […]

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Six Tips to Create Better Customer Loyalty

Six Tips to Creating Better Customer Loyalty

The cost of keeping an existing customer is around five to ten times less than the cost of acquiring a new one. Economically, this makes sense, but how do you improve customer retention and increase profitability? The answer is to create better customer loyalty. All customers, no matter the business, continuously compare on price, service […]

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Importance of customer information access

When the Customer Calls, Information Needs to be at Your Fingertips

When was the last time you called a customer service department? Did you the call go smoothly or like many of us, were you put on hold while the customer support department scrambled to find any information from when you last called? I’m pretty sure I can guess the answer. I believe Bill Gates was […]

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How to Exceed Customer Expectations in 2014

The SuperOffice blog has mentioned it on a few occasions – The figures that show 80% of companies believe they are providing superior customer service, while only 8% of their clients agree with them. Contrary to what we would think, a recent BBC article discussed how some customers prefer rude and abrasive service – With […]

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Five ways to inject speed and accuracy into your sales process

Five Ways to Inject Speed and Accuracy into Your Sales Process

The best sales reps focus their efforts on their most important priorities. This means finding qualified prospects, determining potential needs, closing sales and maintaining relationships with existing customers. But, these activities are all dependent upon time. Given that the average 40 hour work week, do sales reps have enough time to focus on what matters […]

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Super Seven May 2014

The Super Seven – Top Sales, Marketing and Customer Service Posts in May

With all the holidays in May, this month has really flown by! We hope you enjoyed May and to help you wind down before June begins, we’ve collected some great content for you to read. We have rounded up some of our favorite blog posts in sales, marketing and customer service that were published in […]

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CRM User Adoption Rates

How to Get Your Organization to Fall in Love with Your CRM Software

Your organization purchases and implements a CRM system. It is promised that this new CRM software will improve customer relationships, increase customer loyalty and thus, grow revenue. Right? Unfortunately, it’s not that easy. In the real world, you quickly find that very few colleagues use the software and customer information quickly becomes outdated. No one […]

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