How to get the best out of a CRM software free trial experience

7 Ways to Get the Most Out of a CRM Software Free Trial

How often do you find yourself signing up to try a new software or service, only to use it once and then forget all about it? There’s a lot to consider when choosing new software. And with so many different options online it’s easy to become overwhelmed when you first try out a new product […]

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CRM Software is The Secret Ingredient to Increasing Revenue

The Secret Ingredient to Increasing Revenue

When most people think of CRM, they think of a place to store all of their customer information. And while it’s easy to get caught up in implementation, cost and customization, the key to CRM is in its data – And actionable data. This powerful data allows you to get more sales for your business. […]

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How people share customer service stories

The 4 Forgotten Customer Service Mistakes

We all make mistakes – And that’s just part of being human. But mistakes can be costly, and especially in today’s social media world where one small mistake can be shared with thousands of friends and followers. And what kinds of mistakes do you think are shared on social media? If you guessed customer service […]

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Top Sales, Marketing and Customer Service Posts August 2014

The Super Seven – Top Sales, Marketing and Customer Service Posts in August

I’m sure by now you’re back into the swing of things and getting ready for the busiest period of the year. But, before you do, take a few minutes to read the below and click through to read some great content that we’ve pulled from all over the web. We’ve rounded up some of our […]

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Secrets to Sales Success

3 Powerful Secrets to Sales Success

In today’s competitive world, only the strong companies survive. And in order to survive, you need to keep your sales force on top of their game. In the current economic climate, there’s a lot of attention on how companies can improve their business results; whether through increased efficiency, product development, acquisitions and more. Yet, there’s […]

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Why You Should Invest in Customer Service Software

Give your Employees the Tools They Crave (and Need)!

You would never hire a carpenter and let him work without his tools, right? It’s not just that it would be dangerous but, it would be really inefficient too! So why would you hire a customer service representative without using customer service software? Having good tools can dramatically increase anyone’s performance. And yet, I frequently […]

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customer service software for small businesses

Why Small Businesses Need a Customer Service Software Solution

In 2013, Software Advice conducted a study on the top four reasons why companies buy customer service software. This year, they’re back again with new research on how small businesses currently manage customer service requests today. For most small businesses, when time and money are short, it’s more tempting to focus 100% on growing the […]

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Sales, Marketing and Customer Service July 2014

The Super Seven – Top Sales, Marketing and Customer Service Posts in July

Welcome back! We hope you had a fantastic summer and that you have been able to enjoy the great weather Europe has had to offer. But, before you dive back into your overflowing mailbox, take a minute to read through some great content we’ve collected for you. We’ve rounded up some of our favorite blog […]

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Super Seven Round Round Up 2014

The Super Seven – Top Sales, Marketing and Customer Service Posts in June

As the month comes to an end and we start to get ready for our summer vacations, take a minute to read through some great content we’ve collected for you. We’ve rounded up some of our favorite blog posts in sales, marketing and customer service that were published in June. This months’ Super Seven Round […]

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Six Tips to Create Better Customer Loyalty

Six Tips to Creating Better Customer Loyalty

The cost of keeping an existing customer is around five to ten times less than the cost of acquiring a new one. Economically, this makes sense, but how do you improve customer retention and increase profitability? The answer is to create better customer loyalty. All customers, no matter the business, continuously compare on price, service […]

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