The administration client for the solution is available in a Citrix session. The Admin client also provides access to MS Office Templates.

The software is not new, but well established and proven. SuperOffice CRM has been on the market for more than 20 years and are already used by hundreds of thousands users. Visit www.superoffice.com for more information about our on-premise solutions.

Back-up of data takes place every 30 minutes and back-up data are stored on discs at a separate location, so your data are always backed-up and safe.

For both the Standard and Professional edition, you can create your own list items, interest check boxes and templates that will allow your individual configuration to suit your business.

Note that information or features available in the Professional edition will be lost if you choose to downgrade from Professional to the Standard edition.

All users have to be on the same edition at any one time.

During this period you may retrieve your data and documents. Contact your sales representative to find out more.

Termination must be made within 60 days before the next subscription period. The full details of the subscription and payment terms are outlined in the Online commercial agreement.

You may attend a standard class-room course or arrange a customised training courses for your company. Contact us to learn more and find your local SuperOffice partner.

The link via Help will take you to our support portal http://cs.superoffice.com Once logged in to our Support Centre you may browse the FAQ or contact our support centre by registering your requests directly. You can also track and add comments to your questions via the support portal. 

You may move your existing solution to our Online platform, keeping your data and your documents. Payable services to do this migration will apply. 

Note that customisable integrations or modules may not be transferred. Contact your sales representative to find out more.

This means that you will receive the first invoice for the first 3 months subscription period within the first month of your subscription. Then next invoice follows shortly thereafter, covering the following 3 month subscription period.  

Subsequent invoices are therefore always 3 months in advance, ensuring the 
flexibility you need to decrease or increase the number of users in time before the next subscription period. 

You may also have a mixed office with some users on Mac and som on PC.

SuperOffice CRM Online work the same on Mac and PC with the exception of how you create and store documents and how you archive emails. A user on Mac will do this differently than a user on PC - but the end result will be the same: both users have access to easily create and store new emails or documents ensuring a complete history on your customers. 

In general, we recommend broadband as minimum, however, we know of users that use a mobile connection on the road to their satisfaction too.  

If you are a heavy user of internet applications, including things like live streaming of video, music, and other applications, you need to consider  this total picture when deciding what level of internet subscription is good enough for you. 

The minimum bandwith recommended is 1Mbit/sec. Highest recommended latency (ping) is less than 100ms. 

If you don't know how to connect your SuperOffice CRM Online to your email client, check out your support FAQ or perhaps even a collague can show you how. 

The advisor will provide you with an overview on how to administrate your solution and how to take advantage of some of the powerful features available to you. 

For those wanting even more help and advice, this session can be expanded to include a range of  professional services.

There is a full administrative client where you administer and configure your lists, users, user-levels, templates (fields) and preferences. 

A standard general configuration is ready for you to use from day 1, which you can then amend as you see fit at any time.  

If you are the administrator and have forgotten your password to the Administrator tools, then you need to complete this form. After your name and details have been validated your new password will be sent to you.

Note that no password is stored by us and all passwords created will need to be changed by you after you log-in the first time.

us by completing this form. We need to validate your details before issuing a new administrator password to ensure your company's security. 

Once this is validated, you will receive your credentials and can log-in as your company's new administrator in the administrator modul.

Note that no password is stored by us and all passwords created will need to be changed by you after you log-in the first time.

Seamless integration between Outlook mail and SuperOffice makes it easy to manage all your contact dialogue.

The SuperOffice built-in email client can also connect to any IMAP based email-server.

Integration with Lotus Notes can be offered on request (Professional edition only). Notes integration is priced separately.

SuperOffice Learning Online is ideal to support your learning and as a reference guide.

This training is based on a combination of video, images, spoken word and text, and deals with the core functionality and processes in SuperOffice CRM, such as companies and contacts, the diary, e-mail, projects, selections and reports. SuperOffice Learning Online can be performed as a complete stand-alone course or as on-going, on-the-job training. The training is interactive and invites responses and input from the user.

Read our product brochure for more information.

SuperOffice CRM Online expects the import-data to be in a certain standard format. Import services are priced separately.

E-mail support is available during standard office hours (Mon-Fri) with the exception of public holidays.

To access hotline support, a separate Hotline Support Agreement is required. Contact your sales representative to find out more.

Standard reports within sales, project, activities and documents, companies and selections are included. Simple and informative.  

Define your own reports, amend existing standard reports using Reporter Studio with it's easy-to-use report wizard.

Use our professional consultants to help you create your custom designed reports and provide recommended training in the use of Reporter Studio for a fast and effective start.   

Add your own user-defined fields to customize and extend your solution and provide you with relevant information concerning your business.

To get kick-started, use our professional consultants to help you configure and design user-defined fields to support your business as well as train you do to it yourself.

A powerful real-time analyzing tool for customer satisfaction and follow-up. Read more about the power of the module Saint here.