New Study: 1 in 3 companies do not respond to customer service emails

New Study: 1 in 3 companies do not respond to customer service emails

The Customer Service Benchmark Report identifies how 250 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.

19 CRM conferences you need to attend in 2016

19 CRM conferences you need to attend in 2016

Check out our hand-selected list of the “must attend” CRM conferences based on overall quality, content, network opportunities, and potential key learnings.

Top 10 Most Read SuperOffice Blog Posts in 2015

Top 10 Most Read SuperOffice Blog Posts in 2015

We’ve rounded up your favorite SuperOffice blog posts from 2015 and packed them into a single post to make sure you didn’t miss any of them.

7 ways to manage a remote customer service team

7 ways to manage a remote customer service team

Remote working is on the rise, and for good reason! Check out these seven tips by Steven Macdonald on how to successfully manage a remote customer service team.

Customer Service Horror Stories:  The Return of Bad Support!

Customer Service Horror Stories: The Return of Bad Support!

Happy Halloween! In this article, we share some gruesome tales that are bound to send a shiver up your spine with four customer service stories from hell!

How to Write an Effective Sales Pitch in 10 Minutes

How to Write an Effective Sales Pitch in 10 Minutes

Looking to write an effective sales pitch but short on time? This post explains how you can write an effective sales pitch in just 10 minutes!

The Science Behind Email Open Rates (and How to Get More People to Read Your Emails)

The Science Behind Email Open Rates (and How to Get More People to Read Your Emails)

Are you looking for ways to increase email open rates? Sure you are! Follow the tips provided in this data-driven email marketing guide.

How to Build A Powerful Customer Service Knowledge Base

How to Build A Powerful Customer Service Knowledge Base

A customer service knowledge base can be a powerful tool to use to improve customer service. This guide provides you all the necessary tips to get started.