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Want to improve your customer satisfaction? So do we.

SuperOffice CRM helps you to improve the value of your customer relationships.

CUSTOMER SERVICE TOOLS FOR GROWING BUSINESSES

Keeping your customers happy and delivering on your promises is key to growing your business. With SuperOffice Service you can provide your support teams with a panoramic view of your customers, lower response times and streamline your support workflows. This helps your teams spend more time on what matters most – delivering service that exceeds your customers’ expectations.

EXCEED YOUR CUSTOMERS’ EXPECTATIONS

Great service is the trademark of great companies. For your teams to provide best-in-class customer experiences they need to have the right tools, plenty of information and follow robust processes. SuperOffice Service is designed to make it easier for your customers to get in touch, minimize response times to any inquiries and ensure your customers always get the right answers.

WORK SMARTER WITH SUPEROFFICE SERVICE

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    All queries in one place

    Handle all incoming queries in one place, so nothing gets lost

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    Increase speed

    Categorize, prioritize, assign, and process service requests faster

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    Set up automations

    Set up autoreplies and automations to save time and improve communication

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    Give quick answers

    Access and build up a rich Knowledge Base when replying to frequently asked questions

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    Improve processes

    Identify what areas your customers struggle with to improve your process, service or product offerings

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    Service on-the-go

    Respond to customer service tickets even on the move

A TOOLBOX FOR YOUR SERVICE TEAM

Want to find out more about the customer service tools in SuperOffice CRM?

IMPROVE YOUR CUSTOMER SERVICE

HELP CUSTOMERS HELP THEMSELVES

Customers expect to have access to a variety of service options, and self-help is among the most popular. With SuperOffice Service you can offer several self-service options. Our Customer Engagement Platform allows your customers to log in and find solutions to the issues they face. Put your customer in the driver’s seat and improve customer satisfaction without scaling up your team.

SHARED FUNCTIONALITY

SuperOffice CRM comes with a set of core functionality available for all users. These shared features help you organize your contact information, keep all your data in one place, manage all your tasks, documents and emails, follow up with customers, and – most importantly – build strong customer relationships.

SERVICE APPS & INTEGRATIONS

Take advantage of not only powerful standard features, but also flexible built-in customization tools and standard apps available to expand your solution. Use our flexible CRMScript tool to create workflows and automations specific to you, or add fields and create custom layout that makes your SuperOffice Service fit better with your way of working.

Case stories

Thanks to SuperOffice we can now handle customer inquiries 10-20% faster.

Jeannette Kuhlendahl   Dialoghaus GmbH

READY TO IMPROVE YOUR CUSTOMER RELATIONSHIPS?

Let us show you how. We have 30+ years of experience in helping businesses optimizing their service and support processes and getting the most out of their CRM solution.

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