7 ways to use social listening for customer service

7 ways to use social listening for customer service

Companies that invest in social listening and respond to their customers on social media decrease operational costs, increase revenue and improve profits. In this article, we share ways to help you get started with social listening

Can B2B email marketing survive GDPR?

Can B2B email marketing survive GDPR?

The way you send email marketing campaigns has changed under GDPR. But, for many B2B marketers, the question is how? We have all the answers (and more) in our new brand-guide on GDPR and email marketing.

New study: 59% of B2B companies do not use email marketing

New study: 59% of B2B companies do not use email marketing

Discover how 1,000 B2B companies use email marketing to generate leads, nurture prospects and close more deals in our brand-new B2B email marketing benchmark report.

GDPR for sales: How to find new customers without breaking the law!

GDPR for sales: How to find new customers without breaking the law!

The way you prospect and find new customers under The General Data Protection Regulation (GDPR) has changed. But, for many sales reps, the question is how? Along with our DPO, we’ve put together a list of all the answers in our new definitive guide on GDPR for sales.

How to Follow up With Your Customers (Includes 5 Free Templates)

How to Follow up With Your Customers (Includes 5 Free Templates)

Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 5 free follow up email templates to use in your business.

5 Ways to Reduce Customer Service Response Times

5 Ways to Reduce Customer Service Response Times

According to our Customer Service Benchmark Report where we analyzed 1,000 companies, the average first response time is 12 hours and 10 minutes. In this article, we share 5 ways to help you reduce customer service response times.

New Study: 62% of Companies Ignore Customer Service Emails

New Study: 62% of Companies Ignore Customer Service Emails

The Customer Service Benchmark Report identifies how 1,000 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.

21 Reasons Live Chat Can Help you Grow Your Business

21 Reasons Live Chat Can Help you Grow Your Business

Live chat is fast becoming a “must have” tool for companies of all shapes and sizes. If you’re still not sure if live chat is right for you, then check out these 21 live chat statistics to see how chat can help you grow your business.

Sign up to a free SuperOffice CRM trial.

It’s free for 30 days. No credit card required.

Start Free Trial