Every customer service manager wants to provide great customer service. Here's 3 ways SuperOffice Service can help you manage your inbox, deliver amazing service and exceed customer expectations.
Outbound sales is a specific approach to selling that relies on unique strategies to find, pitch, and close new customers. If you’re new to outbound sales, then this guide is for you.
In this article, we share what a customer engagement platform (CEP) is, how you and your organization can benefit from it and, 5 important features every platform needs.
Every sales manager wants to deliver on budgets and have a target driven and focused sales team. Here are 3 ways sales managers can leverage CRM technology by using SuperOffice Sales to create their own high-performing sales teams.
The terms ‘lead generation’ and ‘sales prospecting’ are often used in the same context. Here, we’ll dispel misconceptions and help you build an effective workflow for filling your sales pipeline and turning your leads into customers.
As customers become more highly-informed buyers, it is radically changing the consideration and evaluation phases throughout their purchasing process. In this article, we take a closer look at the relationship between customer experience and marketing.
In this article, we share 12 tips for managing your marketing campaigns, coordinating sales efforts, and storing all customer information in one place without turning to an all-in-one CRM.
Wondering why open-ended questions are so important for sales reps? Here’s the answer, along with original research. Plus, we've included 31 great questions to add to your sales scripts.
In B2B/ SaaS, there are 2 powerful strategies to earn trust, loyalty and confidence from your customers. Those two are sales funnels and relationship funnels. Which strategy is right for your business?