Sales reps that demonstrate emotional intelligence (EQ) during the sales process increase close rates by 12%. In this article, we explore why EQ matters in sales and how you can teach emotional intelligence to your sales team.
More than 70% of customers feel frustrated when their experience is impersonal, but what can you do to improve it? Here are 9 personalization strategies to help you create a more personalized customer experience.
Traditional customer service skills like a positive attitude and good communication are necessary, but to deal with today's customers, support reps need to evolve. Here’s 12 new skills to look for in 2021.
Know Thy Customer: Why Are 70% of SaaS Companies Missing Out on The Most Important Customer Success Metrics?
According to our own research, we found that 70% of SaaS companies are not measuring these 3 customer success metrics. Find out what they are, why they're important and how you can track them.
Creating a relationship with new and existing customers is the recipe for successful growth. Here, we share how you can build better business relationships with your customers.
36% of companies believe there's no difference between Customer Success and Customer Support. In this article, we share 4 key areas to show you how different they really are.
Research shows that a 12-point increase in NPS leads to a doubling of a company’s growth rate. In this article, we share 5 ways to make NPS work for your business, based on our experience with NPS in SuperOffice.
Relationship marketing is a long-term strategy with a focus on building close relationships with your customers. In this article, we share the benefits, practical examples and include original research.
Use these seven tips to help your business deliver a great Customer Experience Strategy for your business.
Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 6 free follow up email templates to use in your business.