What is GDPR and How Does It Impact Your Business?

What is GDPR and How Does It Impact Your Business?

On May 25, 2018, a new European privacy regulation called GDPR will come into effect. In this article, we explain what is GDPR, how it will impact your business and include practical tips on how you can start preparing for GDPR.

9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

Live chat software is the Internet’s best kept secret. In this data driven article, we share 9 live chat software benefits to help you increase revenue, loyalty and customer experience.

New Research: 21% of Companies Fail to Respond to Live Chat Requests

New Research: 21% of Companies Fail to Respond to Live Chat Requests

In this new study, we analyzed 1,000 websites to see how they use live chat support to better serve their customers. The full report includes key findings and best practice tips to help you deliver a high quality chat experience.

29 Social Selling Statistics: How to Master the Art of Social Selling

29 Social Selling Statistics: How to Master the Art of Social Selling

Social selling is an effective strategy for finding new prospects, generating new leads and earning more referrals. In this post, we break down 29 social selling statistics into actionable steps to help you sell more.

6 Customer Service  Reports That Every Manager Needs

6 Customer Service Reports That Every Manager Needs

Tired of manually counting customer requests using post-it notes and spreadsheets? In this blog post, we share 6 essential customer service reports you can use to deliver better support

5 Customer Retention Programs to Implement in 2017

5 Customer Retention Programs to Implement in 2017

Customer retention programs can have a huge impact on your business revenue. By implementing the right customer retention programs, you can improve your customer relationships, increase customer loyalty and reduce churn.

8 Key Benefits of Using Customer Service Software

8 Key Benefits of Using Customer Service Software

Customer service software will transform the way you communicate with your customers. Not only that, it will automate internal processes, which means less manual work and more time to focus on your customers.

New Study: 41% of Companies Ignore Customer Service Emails

New Study: 41% of Companies Ignore Customer Service Emails

The Customer Service Benchmark Report identifies how 500 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.

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