Driving growth through sales and service alignment
Get your sales and service teams on the same page and you’re destined to grow!
The alignment of these two teams is the key to creating stellar experiences for your customers, increasing customer loyalty, growing revenue, and standing out from your competition.
Customer service + sales = revenue growth
In today's hyper-competitive business landscape, exceptional customer service isn't just a support function, it's a game-changer for sales professionals. A better customer experience can drive revenue growth, increase customer loyalty and become a differentiator between your company and the competition – it can even be a source of more sales.
But how do you create equally good experiences during the entire customer journey? How do you make sure all teams are sharing the same view of your customer?
In this webinar, we’ll dive into the importance of a smooth customer journey for both sales and customer service teams. We will advise on how to make the most out of the opportunities that arise along the customer journey.
You'll also see how sharing information and aligning sales and customer service can take cross-sell and upsell strategies to a whole new level.
We will be joined by Camilla H. Bommen, Country Commercial Director at SuperOffice Norway, and Pål Vestre, Sales Manager, Cloud Connection AS, who will share the best tips on how to align sales and customer service.
During the webinar, you’ll learn:
- The importance of customer service and the customer journey
- Challenges that arise when sales and customer service are not aligned
- How to turn customer service into a sales advantage
- Tips on how to align sales and customer service
Duration: 60 min.
Camilla H. Bommen
Commercial Country Director, SuperOffice Norway
Camilla is Commercial Country Director, SuperOffice Norway, and an experienced leader with 25+ years of experience in sales, consulting and technology. She is passionate about helping companies grow and increase their competitiveness through CRM. Her passion is to build high performance teams with a winning-culture, shared goals and a lot of laughter.
Sales Manager, Cloud Connection AS
Pål is the sales manager of SuperOffice CRM at Cloud Connection and has more than 20 years of sales experience. Pål is passionate about helping companies with their digital transformation and delivering solutions that work.
Jeanette Small Strøm
Product Marketing Specialist, SuperOffice (Host)
Your host is Jeanette – a CRM enthusiast and user adoption advocate with 8 years of experience at SuperOffice. Jeanette thrives when she can help companies maximize the use of their CRM solution and show them ways to build better relationships and deliver great customer experiences through their use of SuperOffice CRM.
GET YOUR SALES AND SERVICE TEAMS ON THE SAME PAGE
Learn how to improve information-sharing, streamline collaboration, and make your cross-sell and upsell strategies more effective.