In this recording:
We review what the customer journey is, how you can map the journey for your organization and how you can use it to reduce costs, increase revenue and create a better customer experience.
- What the customer journey is
- How to get started with mapping in your company -
- Tips to improve your processes
- Customer journey in the CRM system
- What is required to succeed in the long run
The webinar is held in English with Norwegian subtitles.
Presented by Jeanette Small Strøm.
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