The De Vos Groep Facility & Support presents itself with well motivated and professional services in the areas of core support, maintenance, cleaning, catering, IT services, front office services, facade cleaning & ESD protection and control.
De Vos Groep first saved relational data in various electronic card-index boxes. Subsequently, they developed their own (Access) database where customer data and the corresponding contacts were linked and the activities were also linked relationally. The system was adequate during some years but it later became apparent that it had to be adjusted and extended regularly which meant that the wheel had to be re-invented on a regular basis. The undocumented database which was developed in-house also included a risk factor. The back office and/or administration did not have a completely project orientated approach at the time, which meant that management information was not always complete or on time.
From the start the organisation took the option of matching the available financial data with the corresponding relational data into consideration. This would make it easier for the various account managers to view the filtered projectlinked financial information and the information for their own department. De Vos Groep also wanted to be able to easily open customer information such as relevant correspondence, reports and quality measurements via Internet access.