As a group purchasing organization (GPO) Nicovij offers a solid base to its members with a broad range of tools, machinery and irons. It has a wide selection of products with a great value proposition.
Besides distributing those products, they also support their members with marketing, automation and advice on how to efficiently run their businesses. Currently Nicovij has 85 members with outlets spread across the country. All its members are completely independent entrepreneurs who have the possibility to join one of Nicovij’s company formulas Enorm (consumer market) or Profnorm (B2B). Requests from members, up to a couple of hundred every month, used to reach Nicovij’s customer service department either by Outlook mails or by telephone. With the forecasted growth of the company this number would’ve skyrocketed and handling all these requests without a centralized solution would result in a process that is messy, error-prone and inefficient.