CRM for IT

Streamline customer information accross systems.

SuperOffice CRM gives you a complete overview of all key information throughout the customer journey from prospecting, the sales and delivery process, to after-sales and customer service processes. So, you can maintain internal efficiency, resource planning, and information access than customer journey optimization every step of the way.

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SUPEROFFICE CRM FOR THE IT INDUSTRY

Complete customer control – in one place

Keep track and drive projects moving efficiently forward with:

Complete overview of customer information such as contact details, email correspondence, phone calls, documents, sales or minutes of meetings
Synchronized diary, video and meeting room bookings
Full customer history in one place

Integrations that improve your work processes

Integrate SuperOffice CRM with your other systems, such as the Microsoft suite or an ERP, to increase productivity and accuracy:

Combine your systems for access to all live and most updated data, shortening work processing time
Give all employees access to the same insights for faster decision making
Keep synced on important information and avoid stalls even after employee absence

Transparent sales processes that drive growth

Streamline your sales process, working proactively with customers and sales – even in complex deliveries:

Get insights into sales statistics, order information, invoices and other financial information
Create all your agreements and contracts directly in SuperOffice with digital signatures
Identify commercial opportunities and achieve accurate forecasting and pipeline management with prospects and existing customers based on business need, product range, and revenue growth

Campaign management for efficient marketing

Combine your outgoing and incoming marketing activities to keep growing through your CRM:

Send targeted offers and promotions to a wide range of customers based on their interests and purchase history.
With subscription management, you can tailor marketing campaigns to fit the needs of the customer, supplier, or store at any stage of their lifecycle.
Manage administrative tasks and follow ups for events

Keep customers satisfied

Know all your customers inside-out and provide the best customer experience:

Handle requests and incoming cases with ticket management for efficient customer dialogue
Structure, categorize and prioritize all incoming requests based on department, team or customer - in an automated way
Log activities and easily gain insight into previous dialogues to ensure professional customer handling

"SuperOffice CRM equips our sales team with information that deepens their understanding of the challenges customers face."

Richard Hornsby, Commercial Manager at Sharp UK

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Combine CRM with your favorite apps

Browse through hundreds of integrated apps in our App Store, including ERPs, data enrichment, and digital signing tools. Simply plug-and-play and start enjoying even more functionalities in your solution.

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