The road association of municipalities of the Segeberg district “Wege- Zweckverband”, short WZV, is a service provider in the field of waste management, community services and wastewater management.
WZV is supported by 94 cities and communities in the Segeberg district. The trademark of the WZV is the “professionals in orange” with their multisided services for communities, private customers and business enterprises of the region. Several areas come together at WZV and thus also different information. It was therefore in 2004 decided to implement a CRM-system to collect all the information and to make its complexity controllable.
WZV wanted a top-of-the-line solution which should on one side meet with all information in the system wherever they were. A technical challenge was to integrate the CRM-system with the information in other systems. Besides an existing ERP-system and a document management system, there has also been a self-developed solution which manages containers and orders and which had to be integrated as well. The user acceptance was another challenge within the company.