18 Customer Service Conferences You Need to Attend in 2017

18 Customer Service Conferences You Need to Attend in 2017

Post summary:

  • Why attend customer service conferences?
  • 18 customer service conferences to attend in 2017
  • Learn new skills and gain knowledge from industry leaders

Searching for the best customer service conferences in 2017?

There are so many to choose from so we’ve selected the best customer service conferences across Europe, including in the UK, Germany and Sweden.

The world is changing fast and new techniques and channels for customer service are emerging all the time. These conferences are the best way to speak to others at the forefront of that change and gain valuable insights that you can implement in your business.

We’ve hand-picked the best customer service conferences for 2017 based on their value and quality. They’re listed in date order so open up your calendar and get ready to add your favorites.

18 customer service conferences

 

1. CEM in Telecoms Global Summit

23 – 26 January 2017

London, UK | Cost: Starts at €1,999 | Visit website

About the conference: Focused on developing Customer Experiences in the Telecom sector, this global summit will look at embracing today’s evolving customer needs in both the B2B and B2C sectors by optimizing all consumer touch points.

 

2. Customer Insight & Analytics Exchange

25 – 26 January 2017

London UK | Cost: €999 | Visit website

About the conference: Only senior executives responsible for the development and implementation of customer insight and data strategies are involved with this conference. Following 9 months of in-depth topic research and analytics, each attendee receives an itinerary customized to their own business objects, and take part in one-on-one meetings with Think Tanks, solution providers and other senior executives.

 

3. Corporate Communications Conference

8 February 2017

London, UK | Cost: starts at £599 | Visit website

About the conference: Join communication professionals and learn how to deliver real results and ROI with innovative corporate strategies through Social Media Engagement and maximized consumer reach.

 

4. Mobile Shopping Europe 2017

8 – 9 February 2017

London, UK | Cost: £999 | Visit website

About the conference: Focusing on those in the mobile industry, this conference focuses on what you need to create and develop a mobile customer centric strategy and technology decisions while driving customer engagement away from a “one size fits all” approach.

 

5. 3XE Digital Dublin

9 February 2017
Dublin, Ireland | Cost: Early Bird starts from €195 | Visit website

About the conference: This is a one day conference in Ireland with 20 speakers, 6 workshop events and will focus on how to implement your digital campaigns and how to leverage your customer engagement strategies all at once.

 

6. The Customer Experience Conference

21 February 2017

London, UK | Cost: Starting at £599 | Visit website

About the conference: This is another one day event and will focus on how to create customer experiences to drive revenue. Over 22 thought leaders will teach attendees how to upgrade customer loyalty through better targeting of customers in the B2B and B2C sectors.

 

7. Annual Conference of The Institute of Customer Service

7 March 2017

London, UK | Cost: £770 for non-members | Visit website

About the conference: This is the largest customer service conference in the UK and draws hundreds of service professionals and business leaders together for a one day event of learning and development. The conference also hosts the UK Customer Satisfaction Awards ceremony.

 

8. Next Generation Customer Experience

17 March 2017

Bucharest, Romania | Cost: €445 | Visit website

About the conference: This is the biggest Customer Service conference in Eastern Europe and highlights the increasing need for strong partnerships, the developments of KPIs and investment in employee engagement.

 

9. Chief Marketing Officer Digital

3 – 5 April 2017

Royal Turnberry Resort, UK | Cost: Register online for invitation | Visit website

About the conference: The bond between marketing and customer service grows tighter every year. This is an exclusive meeting for CMOs to develop business strategies in a controlled environment.

 

10. Digital Marketing World Forum

3 – 4 April 2017

Amsterdam, Netherlands | Cost: Early Bird starts at €499 | Visit website

About the conference: This digital and social marketing conference looks at the challenges of the digital future by addressing how to create dynamic, immersive content to build future growth and leverage your current customer relationships.

 

11. Customer Strategy & Planning 2017

24 & 25 April 2017

Harrogate, UK | Cost: Contact for registration | Visit website

About the conference: With over 650 participants projected to attend, the Customer Strategy & Planning conference will focus on top industry performers invited to share their best practices.

 

12. Gartner Customer Experience & Technologies Summit

10-11 May 2017

London, UK | Early Bird Pricing: €2300 |  Visit website

About the conference: This conference pairs technological developments with customer service strategies. Join business professionals in CRM and IT to learn how to shape customer strategy.

13. Customer Experience World

23 – 24 May 2017

London, UK | Cost: Starting at £540 | Visit website

About the conference: This two day event features interviews, keynotes, workshops, round-table sessions and much more from experts all over the globe. Learn the latest methods for successful customer outcomes, which organizers say only 1% of organizations are currently using.

 

14. Customer Experience Exchange Retail

4 – 5 July 2017

London, UK | Cost: Early Bird £999 | Visit website

About the conference: With a focus on the retail industry, this conference brings together top business leaders and speakers to learn how to better engage and develop customer service and experience by discussing and sharing best practices for the future.

 

15. 20:20 Customer Experience Summit

4 – 5 July 2017

London, UK | Cost: Starts at €1035 | Visit website

About the conference: The fourth annual Customer Experience Summit will bring together over 30 speakers for a two day event to examine the current key development in the CX field and explore the best ways to develop multi-channel strategies.

 

16. Dialogkonferansen 2017

27 – 30 August 2017

Stromstad Spa, Sweden | Cost: TBA | Visit website

About the conference: Join over 500 attendees in the largest digital marketing event in Scandinavia. This event focuses on customer loyalty, cross and upsell programs, churn, and win-back programs through CX and CRM.

 

17. Europe’s Customer Festival 2017

September 2017

London, UK | Cost: TBA | Visit website

About the conference: Though the details have not been finalized, ECF will be following up their successful 2016 conference with a focus on innovative payment solutions, customer experience, customer engagement, new omni-channel strategies, big data analytics, and customer loyalty development.

 

18. Customer Engagement Summit

13 November 2017

London, UK | Cost: Early Bird starts at £595 | Visit website

About the conference: This is Europe’s single biggest customer and employee engagement event and is projected to grow beyond 900 delegates this year. This conference brings together business leaders from all over the world to examine how to encourage, develop and even repair customer engagement in a variety of industries.

 

Attend a customer service conference

Customer experience is the most exciting opportunity to businesses in 2017.

An important part in any customer experience is the interaction a customer has with your customer support employees and the service they deliver.

Wherever your interests lie, attending a relevant customer service conference in 2017 will help you gain new knowledge and learn new skills from the leaders in your industry.

From the list above, which customer service conference will you attend this year?

And if missed any, let us know in the comment section below.

P.S. If you found this list valuable, remember to share 18 customer service conferences you need to attend in 2017!

P.P.S. Check out our full list of 2017 CRM conferences!

Customer Service

About Steven MacDonald

Steven MacDonald

Steven Macdonald is an online marketer based in Tallinn, Estonia, Steven has more than ten years experience in the online marketing field and is driven by creating success stories. You can connect with Steven on LinkedIn and Twitter.

2 Comments

James Hitchinson

about 10 months ago

For further information on this years Customer Engagement Summit (18) and our many other Customer and Employee Engagement focused conferences, please feel free to reach me on my direct dial 01932 506 305. Alternatively, please email me at james.hitchinson@ebm.media. Many thanks, James.

Reply

Steven MacDonald

about 10 months ago

Excellent, James! Thanks for contributing on this customer service conference post.

Reply

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