9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

Live chat software is the Internet’s best kept secret. In this data driven article, we share 9 live chat software benefits to help you increase revenue, loyalty and customer experience.

New Research: 21% of Companies Fail to Respond to Live Chat Requests

New Research: 21% of Companies Fail to Respond to Live Chat Requests

In this new study, we analyzed 1,000 websites to see how they use live chat support to better serve their customers. The full report includes key findings and best practice tips to help you deliver a high quality chat experience.

29 Social Selling Statistics: How to Master the Art of Social Selling

29 Social Selling Statistics: How to Master the Art of Social Selling

Social selling is an effective strategy for finding new prospects, generating new leads and earning more referrals. In this post, we break down 29 social selling statistics into actionable steps to help you sell more.

New Study: 41% of Companies Ignore Customer Service Emails

New Study: 41% of Companies Ignore Customer Service Emails

The Customer Service Benchmark Report identifies how 500 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.

18 Customer Service Conferences You Need to Attend in 2017

18 Customer Service Conferences You Need to Attend in 2017

Are you searching for the best customer service conferences to attend in 2017? Check out this hand-picked list of 18 must-attend customer service conferences.

21 Science-based Selling Techniques (to Help you Double Sales)

21 Science-based Selling Techniques (to Help you Double Sales)

Science-based selling is a proven sales technique that takes social psychology and neuroscience and combines it with sales best practices to help you convert more leads and close more deals.

International Email Marketing: The Definitive Guide

International Email Marketing: The Definitive Guide

Only 15% of all marketers localize their email marketing campaigns, yet for every $1 you invest in localization, the ROI is $25. Read this definitive guide to international email marketing to maximize your email revenue.

8 Tips for Creating FAQs That Turn Prospects into Customers

8 Tips for Creating FAQs That Turn Prospects into Customers

Most people think that FAQs have to do with customer support, but a well-written FAQ can help turn a potential buyer into a customer. In this blog post, we share 8 tips to help you generate new customers through FAQs.