5 Ways to Reduce Customer Service Response Times

5 Ways to Reduce Customer Service Response Times

According to our Customer Service Benchmark Report where we analyzed 1,000 companies, the average first response time is 12 hours and 10 minutes. In this article, we share 5 ways to help you reduce customer service response times.

New Study: 62% of Companies Ignore Customer Service Emails

New Study: 62% of Companies Ignore Customer Service Emails

The Customer Service Benchmark Report identifies how 1,000 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.

21 Reasons Live Chat Can Help you Grow Your Business

21 Reasons Live Chat Can Help you Grow Your Business

Live chat is fast becoming a “must have” tool for companies of all shapes and sizes. If you’re still not sure if live chat is right for you, then check out these 21 live chat statistics to see how chat can help you grow your business.

Voice of Customer: How to 10x Your Business With VOC Data

Voice of Customer: How to 10x Your Business With VOC Data

Companies that act on Voice of Customer (VOC) data increase annual revenue by 10x. In this article, we explain what VOC is and how you can collect and use VOC data to grow your business.

How the Modern, Digital Buyer has Changed B2B Sales

How the Modern, Digital Buyer has Changed B2B Sales

Long gone are the days when salespeople were in charge. Today, it’s all about the buyer and what they want. In this article, you will learn how B2B sales has changed and what you can do to overcome the modern day B2B sales challenges.

Why Tech Support is Crucial to the Overall User Experience

Why Tech Support is Crucial to the Overall User Experience

A poor tech support experience leads to higher customer frustration and churn. In this article, we share several tips for how you can improve on the quality of tech support you deliver to your customers.

The Science Behind Email Click Through Rates (and How to Increase Email CTR)

The Science Behind Email Click Through Rates (and How to Increase Email CTR)

The biggest challenge in email marketing today is low click though rates. In this data-driven article, we show you the science behind what makes people click so you can learn how to increase email click through rates in your marketing campaigns.

GDPR for Marketing: The Definitive Guide for 2018

GDPR for Marketing: The Definitive Guide for 2018

GDPR will change the way marketers communicate with their customers. In this article, we share practical marketing tips on GDPR for what you can do right now to be GDPR compliant way before the May 2018 deadline.