Companies that invest in social listening and respond to their customers on social media decrease operational costs, increase revenue and improve profits. In this article, we share ways to help you get started with social listening
The way you send email marketing campaigns has changed under GDPR. But, for many B2B marketers, the question is how? We have all the answers (and more) in our new brand-guide on GDPR and email marketing.
Discover how 1,000 B2B companies use email marketing to generate leads, nurture prospects and close more deals in our brand-new B2B email marketing benchmark report.
The way you prospect and find new customers under The General Data Protection Regulation (GDPR) has changed. But, for many sales reps, the question is how? Along with our DPO, we’ve put together a list of all the answers in our new definitive guide on GDPR for sales.
Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 5 free follow up email templates to use in your business.
According to our Customer Service Benchmark Report where we analyzed 1,000 companies, the average first response time is 12 hours and 10 minutes. In this article, we share 5 ways to help you reduce customer service response times.
The Customer Service Benchmark Report identifies how 1,000 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.
Live chat is fast becoming a “must have” tool for companies of all shapes and sizes. If you’re still not sure if live chat is right for you, then check out these 21 live chat statistics to see how chat can help you grow your business.