How to Generate 10x Revenue Using Voice of Customer Programs

How to Generate 10x Revenue Using Voice of Customer Programs

Companies that act on Voice of Customer (VOC) data increase annual revenue by 10x. In this article, we explain what VOC is and how you can collect and use VOC data to grow your business.

How the Modern, Digital Buyer has Changed B2B Sales

How the Modern, Digital Buyer has Changed B2B Sales

Long gone are the days when salespeople were in charge. Today, it’s all about the buyer and what they want. In this article, you will learn how B2B sales has changed and what you can do to overcome the modern day B2B sales challenges.

Why Tech Support is Crucial to the Overall User Experience

Why Tech Support is Crucial to the Overall User Experience

A poor tech support experience leads to higher customer frustration and churn. In this article, we share several tips for how you can improve on the quality of tech support you deliver to your customers.

The Science Behind Email Click Through Rates (and How to Increase Email CTR)

The Science Behind Email Click Through Rates (and How to Increase Email CTR)

The biggest challenge in email marketing today is low click though rates. In this data-driven article, we show you the science behind what makes people click so you can learn how to increase email click through rates in your marketing campaigns.

GDPR for Marketing: The Definitive Guide for 2018

GDPR for Marketing: The Definitive Guide for 2018

GDPR will change the way marketers communicate with their customers. In this article, we share practical marketing tips on GDPR for what you can do right now to be GDPR compliant way before the May 2018 deadline.

9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

Live chat software is the Internet’s best kept secret. In this data driven article, we share 9 live chat software benefits to help you increase revenue, loyalty and customer experience.

New Research: 21% of Companies Fail to Respond to Live Chat Requests

New Research: 21% of Companies Fail to Respond to Live Chat Requests

In this new study, we analyzed 1,000 websites to see how they use live chat support to better serve their customers. The full report includes key findings and best practice tips to help you deliver a high quality chat experience.

29 Social Selling Statistics: How to Master the Art of Social Selling

29 Social Selling Statistics: How to Master the Art of Social Selling

Social selling is an effective strategy for finding new prospects, generating new leads and earning more referrals. In this post, we break down 29 social selling statistics into actionable steps to help you sell more.