According to our own research, we found that 70% of SaaS companies are not measuring these 3 customer success metrics. Find out what they are, why they're important and how you can track them.
36% of companies believe there's no difference between Customer Success and Customer Support. In this article, we share 4 key areas to show you how different they really are.
Customer Success is all about understanding each customer in order to help them achieve their desired goals, which is why forward thinking business leaders now consider customer success as business critical.