GDPR and CRM: How to Manage Customer Data in 2018

GDPR and CRM: How to Manage Customer Data in 2018

The new General Data Protection Regulation has now come into effect. In this article, we share how GDPR and CRM can work together to help your business become compliant under GDPR and avoid those hefty fines.

How Digital Transformation is Driving Customer Experience

How Digital Transformation is Driving Customer Experience

In this article, we explain how digital transformation enables organizations to understand the modern-day buyer, engage with them and deliver on their expectations of a multi-channel customer experience.

Voice of Customer: How to 10x Your Business With VOC Data

Voice of Customer: How to 10x Your Business With VOC Data

Companies that act on Voice of Customer (VOC) data increase annual revenue by 10x. In this article, we explain what VOC is and how you can collect and use VOC data to grow your business.

What is CRM and why is it important to your business?

What is CRM and why is it important to your business?

What is Customer Relationship Management (CRM) and why is it important? Get up to speed with this in-depth, data-driven article to learn how CRM can positively benefit your business.

What is GDPR and How Does It Impact Your Business?

What is GDPR and How Does It Impact Your Business?

On May 25, 2018, a new European privacy regulation called GDPR came into effect. In this article, we explain what is GDPR, how it will impact your business and include practical tips on how you can get GDPR compliant.

5 Customer Retention Programs to Implement in 2018

5 Customer Retention Programs to Implement in 2018

Customer retention programs can have a huge impact on your business revenue. By implementing the right customer retention programs, you can improve your customer relationships, increase customer loyalty and reduce churn.

CRM Database: Unlocking Customer Secrets for Business Growth

CRM Database: Unlocking Customer Secrets for Business Growth

Learn how to use the numbers in your CRM database to help you uncover customer secrets and identify areas of opportunities for business growth.

How to use CRM to improve the Customer Experience

How to use CRM to improve the Customer Experience

In this blog post, Zarema Plaksij helps you discover how a CRM and Customer Experience work together with 7 data-driven tips.