7 Ways to Create a Great Customer Experience Strategy

Use these seven tips to help your business deliver a great Customer Experience Strategy for your business.

How to Write a Follow up Email (With 7 Examples, Backed by Research)

Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 6 free follow up email templates to use in your business.

9 Ways to Successfully Scale Customer Support

Business growth is a top priority this year, but the more customers you acquire, the more challenges you face with customer service. In this article, we share 9 ways to successfully scale customer support.

How to Create a Customer-Centric Strategy For Your Business

Why Customer Complaints Are Good For Your Business

3 Ways Customer Service Teams Can Handle a Crisis

Customer service teams are under a lot of pressure right now. Please share this article with them - it’s based on my own experience in handling a crisis.

7 Ways to Manage a Remote Customer Service Team

Many businesses have been forced to work remotely. Given our experience in remote work, we're sharing 7 ways you can successfully manage your remote customer service team.

5 Ways to Deliver Excellent Customer Service

37 Customer Experience Statistics You Need to Know for 2020

2019 has been a great year for customer experience and investment in CX continues to climb - making it the most exciting business opportunity of 2020! Want to know more about CX? Then check out this list of customer experience statistics.

3 Ways Marketing Teams Can Leverage Help Desk Software

In this article, we share how customer service and marketing can work together to improve lead generation, email marketing and on-boarding processes.