In this article, we share what a customer engagement platform (CEP) is, how you and your organization can benefit from it and, 5 important features every platform needs.
Traditional customer service skills like a positive attitude and good communication are necessary, but to deal with today's customers, support reps need to evolve. Here’s 12 new skills to look for in 2021.
According to our own research, we found that 70% of SaaS companies are not measuring these 3 customer success metrics. Find out what they are, why they're important and how you can track them.
Use these seven tips to help your business deliver a great Customer Experience Strategy for your business.
Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 6 free follow up email templates to use in your business.
Business growth is a top priority this year, but the more customers you acquire, the more challenges you face with customer service. In this article, we share 9 ways to successfully scale customer support.
Customer service teams are under a lot of pressure right now. Please share this article with them - it’s based on my own experience in handling a crisis.
Many businesses have been forced to work remotely. Given our experience in remote work, we're sharing 7 ways you can successfully manage your remote customer service team.