37 Customer Experience Statistics You Need to Know for 2020

37 Customer Experience Statistics You Need to Know for 2020

2019 has been a great year for customer experience and investment in CX continues to climb – making it the most exciting business opportunity of 2020! Want to know more about CX? Then check out this list of customer experience statistics.

13 gruesome (and spine-chilling) customer service horror stories

13 gruesome (and spine-chilling) customer service horror stories

Happy Halloween! In this article, we share some gruesome tales that are bound to send a shiver up your spine with 13 customer service horror stories from hell!

Customer churn: 12 ways to stop churn immediately

Customer churn: 12 ways to stop churn immediately

Customer churn is a big problem for many companies. In this blog post, Zarema Plaksij shares how you can reduce customer churn with 12 easy steps to keep more customers and increase profits.

7 ways to use social listening for customer service

7 ways to use social listening for customer service

Companies that invest in social listening and respond to their customers on social media decrease operational costs, increase revenue and improve profits. In this article, we share ways to help you get started with social listening

How to Write a Follow up Email (With 7 Examples, Backed by Research)

How to Write a Follow up Email (With 7 Examples, Backed by Research)

Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 6 free follow up email templates to use in your business.

5 Ways to Reduce Customer Service Response Times

5 Ways to Reduce Customer Service Response Times

According to our Customer Service Benchmark Report where we analyzed 1,000 companies, the average first response time is 12 hours and 10 minutes. In this article, we share 5 ways to help you reduce customer service response times.

New Study: 62% of Companies Ignore Customer Service Emails

New Study: 62% of Companies Ignore Customer Service Emails

The Customer Service Benchmark Report identifies how 1,000 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.

25 Reasons Live Chat Can Help you Grow Your Business

25 Reasons Live Chat Can Help you Grow Your Business

Live chat is fast becoming a “must have” tool for companies of all shapes and sizes. If you’re still not sure if live chat is right for you, then check out these 25 live chat statistics to see how chat can help you grow your business.