Use these seven tips to help your business deliver a great Customer Experience Strategy for your business.
Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 6 free follow up email templates to use in your business.
Business growth is a top priority this year, but the more customers you acquire, the more challenges you face with customer service. In this article, we share 9 ways to successfully scale customer support.
Customer service teams are under a lot of pressure right now. Please share this article with them - it’s based on my own experience in handling a crisis.
Many businesses have been forced to work remotely. Given our experience in remote work, we're sharing 7 ways you can successfully manage your remote customer service team.
2019 has been a great year for customer experience and investment in CX continues to climb - making it the most exciting business opportunity of 2020! Want to know more about CX? Then check out this list of customer experience statistics.
In this article, we share how customer service and marketing can work together to improve lead generation, email marketing and on-boarding processes.