Traditional customer service skills like a positive attitude and good communication are necessary, but to deal with today's customers, support reps need to evolve. Here’s 12 new skills to look for in 2020.
Know Thy Customer: Why Are 70% of SaaS Companies Missing Out on The Most Important Customer Success Metrics?
According to our own research, we found that 70% of SaaS companies are not measuring these 3 customer success metrics. Find out what they are, why they're important and how you can track them.
Use these seven tips to help your business deliver a great Customer Experience Strategy for your business.
Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 6 free follow up email templates to use in your business.
Business growth is a top priority this year, but the more customers you acquire, the more challenges you face with customer service. In this article, we share 9 ways to successfully scale customer support.
Customer service teams are under a lot of pressure right now. Please share this article with them - it’s based on my own experience in handling a crisis.
Many businesses have been forced to work remotely. Given our experience in remote work, we're sharing 7 ways you can successfully manage your remote customer service team.