As 2013 draws to a close, we have rounded up your favorite SuperOffice blog posts from this year and packed them into a single post to make sure you didn’t miss any of them.
We’ll start from the 10th most popular post and work down towards the most read blog post of 2013.
More than 20% of SuperOffice customers use Pocket CRM in the field, and this number continues to grow. In August 2013, SuperOffice launched a new version of Pocket CRM. This blog post covers what is included within the new version, a video of the new mobile CRM and how it can help your business.
By surveying more than 5,000 organizations, Software Advice, a website that produces CRM buyer resources, discovered the most-requested features of a CRM in 2013 and published the findings in their BuyerView report. We reached out to Ashley Verrill to discuss the findings and how she sees the CRM market evolving.
The growth of mobile usage is staggering, and mobile CRM adoption is expected to increase by 500% in 2014. In this post, Steven Macdonald explains why you should adopt a CRM mobile strategy in your business and how to get started with mobile CRM.
Further reading: 'The Definitive Guide to Mobile CRM'
Mobile CRM is taking the world by storm, and thousands of business across the globe are seeing the benefit of implementing a CRM strategy. To give you an idea of the impact of Mobile CRM, we created an Infographic to tell the story of the rise of mobile CRM.
A CRM system can impact all departments, not just your sales department. In this post, we look at 10 CRM facts and features that will impress any CEO and get them excited about CRM and implementing a CRM system for your business.
Did you know that more than 290 billion emails are sent daily? It’s important that when your business sends an email to your customers, you stand out from the other hundreds of emails that your reader will inevitably receive the same day you send yours. We've created 5 killer mistakes for you to avoid next time you hit the 'send' button.
Further reading: 'Email Marketing Best Practice Checklist'
Have you ever thought that a CRM system can help reduce costs? This blog post covers 8 excellent tips on how a CRM not only helps you increase sales and improves customer service, but how it can also save you money
While some organizations might believe that their content management system or reservations system is your most valuable asset, Hans Christian Grønsleth make for a great argument with 4 reasons why we believe a CRM system is your most valuable asset.
Research shows that if you resolve a customer complaint quickly, you can turn them into a loyal customer and even a brand advocate. Simply put, a customer complaint can be profitable and be good for your business.
Many small businesses think that CRM software is just for multimillion dollar corporations, but CRM is one of the most important tools that a small business can implement. Jennifer Lund, Director of Marketing tells us why every small business needs a CRM.
Further reading: 'CRM on a Tight Budget'
2013 was a great year for SuperOffice and this blog is just getting started. In 2014, our goal is to continue to post great content and share best practices, white papers, guides and tips for you to embrace CRM in your organization and use your CRM system more effectively.
We’ll now take a break until 2014. We hope you enjoy the holiday season and wish you a Super 2014!
What was your favorite post in 2013? Let us know in the comments below.