6 Customer Service  Reports That Every Manager Needs

6 Customer Service Reports That Every Manager Needs

Tired of manually counting customer requests using post-it notes and spreadsheets? In this blog post, we share 6 essential customer service reports you can use to deliver better support

8 Key Benefits of Using Customer Service Software

8 Key Benefits of Using Customer Service Software

Customer service software will transform the way you communicate with your customers. Not only that, it will automate internal processes, which means less manual work and more time to focus on your customers.

The Value of Customer Self-service in the Digital Age

The Value of Customer Self-service in the Digital Age

Companies that provide customer self-service can save as much as $3 million per year, but many portals are difficult to use. In this article, we explain how you can improve your self-service portal and deliver a greater customer experience.

Sales opportunities: 5 ways to respond to a lost deal

Sales opportunities: 5 ways to respond to a lost deal

Let’s face it – No one likes to lose a deal. In this article, we take a look at five key steps to help you turn lost sales into open sales opportunities.

CRM Database: Unlocking Customer Secrets for Business Growth

CRM Database: Unlocking Customer Secrets for Business Growth

Learn how to use the numbers in your CRM database to help you uncover customer secrets and identify areas of opportunities for business growth.

5 ways to manage (and reduce) your customer service queues

5 ways to manage (and reduce) your customer service queues

A high volume of customer support emails can be overwhelming. In this blog post, we share five ways to use customer service software to help you handle your customer service queues.

12 Free Sales Email Templates Proven to Increase Response Rates

12 Free Sales Email Templates Proven to Increase Response Rates

Save time and boost sales productivity with 12 easy “copy and paste” sales email templates. The sales templates Include email outreach, follow up and “not interested” samples.

Mobile CRM app: 5 ways to increase sales productivity

Mobile CRM app: 5 ways to increase sales productivity

This post by Toma Kulbyte shows you why a mobile CRM app is a highly effective way to increase sales productivity when you are on the go.