It's more expensive to sell to a new customer than it is to sell to an existing customer. Check out these 7 tips to Increasing customer retention.
2020 has been a great year for customer experience and investment in CX continues to climb - making it a top priority for businesses in 2021! Want to know more about CX? Then check out this list of customer experience statistics.
Companies that provide customer self-service can save as much as $3 million per year, but many portals are difficult to use. In this article, we explain how you can improve your self-service portal and deliver a greater customer experience.
Looking for ways to manage your sales pipeline? Then use these 10 tips provided by Toma Kulbyte.
Tired of manually counting customer requests using post-it notes and spreadsheets? In this blog post, we share 6 essential customer service reports you can use to deliver better support
A high volume of customer support emails can be overwhelming. In this blog post, we share five ways to use customer service software to help you handle your customer service queues.
Let's face it - No one likes to lose a deal. In this article, we take a look at five key steps to help you turn lost sales into open sales opportunities.
What is a customer appreciation strategy and do you need one? Find out in this detailed article by Toma Kulbyte.
Customer service software will transform the way you communicate with your customers. Not only that, it will automate internal processes, which means less manual work and more time to focus on your customers.
Learn how to use the numbers in your CRM database to help you uncover customer secrets and identify areas of opportunities for business growth.