2019 has been a great year for customer experience and investment in CX continues to climb – making it the most exciting business opportunity of 2020! Want to know more about CX? Then check out this list of customer experience statistics.
Tired of manually counting customer requests using post-it notes and spreadsheets? In this blog post, we share 6 essential customer service reports you can use to deliver better support
Customer service software will transform the way you communicate with your customers. Not only that, it will automate internal processes, which means less manual work and more time to focus on your customers.
Companies that provide customer self-service can save as much as $3 million per year, but many portals are difficult to use. In this article, we explain how you can improve your self-service portal and deliver a greater customer experience.
Let’s face it – No one likes to lose a deal. In this article, we take a look at five key steps to help you turn lost sales into open sales opportunities.
Learn how to use the numbers in your CRM database to help you uncover customer secrets and identify areas of opportunities for business growth.
A high volume of customer support emails can be overwhelming. In this blog post, we share five ways to use customer service software to help you handle your customer service queues.
Save time and boost sales productivity with 12 easy “copy and paste” sales email templates. The sales templates Include email outreach, follow up and “not interested” samples.