The 2018 CRM Buyer’s Guide (Updated for 2018)

The 2018 CRM Buyer’s Guide (Updated for 2018)

New and improved for 2018, this free 40-page CRM Buyers’ Guide will help you understand why CRM is important, how to identify the right CRM solution for your business and how to successfully implement a CRM system company-wide.

How Digital Transformation is Driving Customer Experience

How Digital Transformation is Driving Customer Experience

In this article, we explain how digital transformation enables organizations to understand the modern-day buyer, engage with them and deliver on their expectations of a multi-channel customer experience.

What is CRM and why is it important to your business?

What is CRM and why is it important to your business?

What is Customer Relationship Management (CRM) and why is it important? Get up to speed with this in-depth, data-driven article to learn how CRM can positively benefit your business.

What is GDPR and How Does It Impact Your Business?

What is GDPR and How Does It Impact Your Business?

On May 25, 2018, a new European privacy regulation called GDPR came into effect. In this article, we explain what is GDPR, how it will impact your business and include practical tips on how you can get GDPR compliant.

New Study: 34% of Sales Reps Not Using Sales Optimization Software

New Study: 34% of Sales Reps Not Using Sales Optimization Software

A new study finds that sales reps who use sales optimization software increase productivity and revenue. In this blog post, you can learn more about the new research and how to apply the key findings to your sales process.

How to Create a Profitable Customer Service Strategy

How to Create a Profitable Customer Service Strategy

Happy customers spend 140% more and stay with your business for at least 6 years! In this post, we show you how to create a profitable customer service strategy to keep customers happy.

5 essential skills you need to provide authentic customer service

5 essential skills you need to provide authentic customer service

Authentic customer service is difficult to fake. In this blog post, Jennifer Lund shows you five essential skills needed to help you show your customers how much you really care.

CRM Adoption: How to Boost End-User Adoption

CRM Adoption: How to Boost End-User Adoption

Looking for ways to increase CRM End-User Adoption? This article by Jennifer Lim Lund includes six ways to boost adoption rates!