New Study: 62% of Companies Ignore Customer Service Emails

New Study: 62% of Companies Ignore Customer Service Emails

The Customer Service Benchmark Report identifies how 1,000 companies handle customer support and provides best practice tips to help you deliver a superior service to your customers.

21 Reasons Live Chat Can Help you Grow Your Business

21 Reasons Live Chat Can Help you Grow Your Business

Live chat is fast becoming a “must have” tool for companies of all shapes and sizes. If you’re still not sure if live chat is right for you, then check out these 21 live chat statistics to see how chat can help you grow your business.

Voice of Customer: How to 10x Your Business With VOC Data

Voice of Customer: How to 10x Your Business With VOC Data

Companies that act on Voice of Customer (VOC) data increase annual revenue by 10x. In this article, we explain what VOC is and how you can collect and use VOC data to grow your business.

3 B2B sales strategies proven to win more customers

3 B2B sales strategies proven to win more customers

Long gone are the days when salespeople were in charge. Today, it’s all about the buyer and what they want. In this article, you will learn how B2B sales has changed and what you can do to overcome the modern day B2B sales challenges.

Why Tech Support is Crucial to the Overall User Experience

Why Tech Support is Crucial to the Overall User Experience

A poor tech support experience leads to higher customer frustration and churn. In this article, we share several tips for how you can improve on the quality of tech support you deliver to your customers.

The Science Behind Email Click Through Rates (and How to Increase Email CTR)

The Science Behind Email Click Through Rates (and How to Increase Email CTR)

The biggest challenge in email marketing today is low click though rates. In this data-driven article, we show you the science behind what makes people click so you can learn how to increase email click through rates in your marketing campaigns.

GDPR for Marketing: The Definitive Guide for 2019

GDPR for Marketing: The Definitive Guide for 2019

GDPR has changed the way marketers communicate with their customers. In this article, we share 9 practical marketing tips on GDPR for what you can do to ensure you are GDPR compliant and avoid those hefty fines.

9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

9 Reasons Why Every Business Needs Live Chat Software (Backed by Data)

Live chat software is the Internet’s best kept secret. In this data driven article, we share 9 live chat software benefits to help you increase revenue, loyalty and customer experience.