While acquiring more and more new customers may look like a sign of growth, those are your existing customers that are the main source of your income, the foundation for your stability and the promoters of your brand.
Research shows that a 12-point increase in NPS leads to a doubling of a company’s growth rate. In this article, we share 5 ways to make NPS work for your business, based on our experience with NPS in SuperOffice.
Business growth is a top priority this year, but the more customers you acquire, the more challenges you face with customer service. In this article, we share 9 ways to successfully scale customer support.
Companies that implement a structured sales process increase revenue, performance and forecasting accuracy. In this article, we share 12 reasons why you need a sales process.
There’s so much to gain from investing in CRM, but perhaps the biggest benefit is building and strengthening relationships with new and existing customers. Here, we share 6 of the biggest CRM benefits.
Nearly half of sales reps admit that they find prospecting the most difficult part of the sales process. So, if you're looking to improve the way you prospect, where do you start? We share 10 rarely used prospecting tips to help you beat the competition and sell more!
Based on 1000s of sales conversations and processes, we've analyzed the top mistakes that most sales rep make in their career. Here, we're sharing a checklist to help you avoid repeating them in 2020.
Are your sales team refusing to use CRM software? You're not alone. That's why we've created these 10 reasons why sales people need CRM!
CRM is more than just a contact database, it's also a powerful marketing tool. Check out the 4 ways CRM can help you create better marketing campaigns.